James McPartlan
Meriidan,ID
Summary
Proven leader in customer service management, enhancing team efficiency and ensuring safety compliance. Skilled in streamlining workflows to boost operational effectiveness and customer satisfaction by providing fast service and technical support to minimize customer downtime.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Supervisor
Modern Machinery
Boise, ID
01.2022 - Current
- Supervised field service operations, ensuring compliance with safety regulations and company policies.
- Coordinated training programs for technicians to enhance skills and improve service delivery.
- Streamlined workflow processes, reducing service response times and increasing customer satisfaction.
- Conducted regular equipment inspections, identifying maintenance needs to prevent downtime.
- Developed and implemented service protocols, improving operational efficiency across the team.
- Collaborated with cross-functional teams to resolve complex technical issues for customers effectively.
Field Service Technician
Altec
Boise, ID
09.2017 - 06.2022
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and reliability.
- Collaborated with clients to understand service needs and provided tailored technical solutions.
- Conducted preventive maintenance and inspections to minimize downtime and extend equipment lifespan.
- Trained junior technicians on safety protocols, troubleshooting techniques, and equipment handling procedures.
- Managed inventory of parts and tools, ensuring readiness for service calls and reducing delays.
- Developed detailed reports on service activities, documenting repairs, maintenance performed, and client feedback.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
- Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
- Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
Service Manager
Vermeer Rocky Mountain
Boise, ID
06.2020 - 01.2022
- Led service team to enhance customer satisfaction through effective communication and problem resolution.
- Developed training programs for staff, improving service delivery and operational efficiency.
- Implemented inventory management systems, optimizing parts availability and reducing downtime.
- Analyzed service metrics to identify trends, driving strategic improvements in processes.
- Coordinated maintenance schedules, ensuring timely servicing of equipment and minimizing disruptions.
- Streamlined workflow processes, increasing productivity within the service department by standardizing procedures.
- Fostered relationships with customers, enhancing loyalty and repeat business through exceptional service support.
- Mentored junior staff, promoting skill development and a collaborative team environment.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
Education
No Degree - Marketing
University Of Phoenix
Meridian, IDHigh School Diploma -
MIddleton High School
Middleton, ID05-1997
Skills
- Safety meetings
- Customer service management
- Scheduling jobs
- Managing service operations
- Work order management
- Client relationships
- Supplier relations
- Staff management
- Tool and equipment maintenance
- Preparing work orders
- Safety planning
- Managing projects
- Employee scheduling
- Technical support
- Creating estimates
- Electrical systems
- Schematic interpretation
- Service documentation
- Safety compliance
Certification
International Fluid Power Society Hydraulic Mechanic
Forklift operation
Timeline
Field Service Supervisor
Modern Machinery
01.2022 - Current
Service Manager
Vermeer Rocky Mountain
06.2020 - 01.2022
Field Service Technician
Altec
09.2017 - 06.2022
No Degree - Marketing
University Of Phoenix
High School Diploma -
MIddleton High School