James Measures
Dallas-Fort Worth Metroplex
Summary
A versatile professional with a strong background in business continuity, financial operations, data management, and process improvement, seeking to leverage expertise in FinTech, AI, and compliance to drive operational excellence and strategic growth in a dynamic organization.
Overview
13
13
years of professional experience
1
1
Certification
Work History
FinTech Senior Process Associate
Genpact
09.2025 - 04.2026
- Designed and optimized Business Continuity Management (BCM) processes, yielding enhanced operational resilience and reduced downtime risks for financial operations.
- Conducted thorough risk assessments to identify potential vulnerabilities and implemented proactive mitigation strategies, strengthening compliance postures.
- Ensured strict adherence to ISO 22301 standards, contributing to robust business continuity frameworks within the banking and capital markets sector.
- Collaborated cross-functionally to integrate BCM best practices, improving departmental coordination and response capabilities during disruptions.
Health Information Specialist
Genpact
12.2024 - 09.2025
- Conducted precise data entry for various medical specialties, maintaining accurate and up-to-date client records in compliance with regulatory standards.
- Assisted in meticulous record keeping and managed the timely mailing of records to providers, facilitating efficient and secure communication channels.
- Ensured stringent accuracy and confidentiality in handling sensitive medical information, adhering to HIPPA regulations and safeguarding patient privacy.
- Developed and applied strong attention to detail and organizational skills in a fast-paced healthcare environment, improving data integrity and workflow efficiency.
Pilot Annotation Specialist
Genpact
10.2024 - 12.2024
- Accurately labeled products with high precision, significantly enhancing the search experience and discoverability for customers.
- Collaborated effectively with the team to refine search queries, directly contributing to improved targeting and relevance of product searches.
- Achieved increased customer satisfaction through the implementation of precise product labeling techniques, streamlining the user journey.
- Developed advanced skills in data annotation and search optimization methodologies, contributing to the quality of AI-driven search algorithms.
Subject Matter Expert/Trainer
Genpact
06.2023 - 10.2024
- Provided continuous guidance and support to agents, ensuring optimal performance and adherence to operational standards.
- Conducted comprehensive on-the-job training for new hire agents, meticulously evaluating progress and preparing them for independent work.
- Developed and implemented training modules that improved team efficiency and reduced onboarding time.
- Mentored team members, fostering a collaborative learning environment and promoting skill development.
Savings Specialist
Genpact
03.2023 - 10.2024
- Assisted customers with diverse money movements and provided expert advice on funding options, consistently ensuring excellent customer service.
- Maintained up-to-date knowledge of all policies and procedures to provide accurate information and comprehensive support to customers.
- Processed complex financial transactions with high accuracy, minimizing errors and enhancing operational efficiency.
- Identified customer needs and recommended appropriate financial products, contributing to customer satisfaction and loyalty.
Content Moderator
Genpact
12.2021 - 03.2023
- Reviewed diverse user-generated content to ensure strict compliance with platform policies and community guidelines.
- Enforced community guidelines by promptly identifying and removing harmful, inappropriate, or non-compliant content.
- Analyzed content trends to identify emerging issues and potential threats, contributing to proactive policy adjustments.
- Contributed to maintaining a safe and secure online environment for users, minimizing risks and promoting positive engagement.
Asset Protection
Walmart
04.2020 - 12.2021
- Spearheaded asset protection efforts, significantly reducing shrinkage and enhancing overall store safety.
- Implemented proactive safety procedures and provided comprehensive training to employees on effective theft prevention techniques.
- Collaborated effectively with local law enforcement to prosecute theft cases and maintained meticulous records of criminal trespassers, deterring future incidents.
- Conducted surveillance and investigations to identify and apprehend individuals engaging in fraudulent activities, recovering store assets.
Customer Service Manager
Walmart
04.2020 - 12.2021
- Managed a team of 20-30 employees and oversaw all front-end operations, ensuring a seamless working and shopping environment.
- Trained and mentored associates, significantly enhancing their customer service skills and overall performance.
- Collaborated with Team Leads to identify and implement improvements in customer service processes and support structures company-wide, elevating customer satisfaction.
- Resolved complex customer complaints efficiently, maintaining customer loyalty and positive brand perception.
Floor Supervisor
Kroger
04.2014 - 07.2018
- Oversaw daily floor operations, ensuring efficient workflow and adherence to company standards.
- Managed and motivated a team of associates, delegating tasks and providing ongoing guidance.
- Addressed customer inquiries and resolved issues, ensuring a positive shopping experience.
- Monitored inventory levels and coordinated restocking efforts to maintain product availability.
Overnight Stocker
Kroger
04.2014 - 04.2018
- Managed the efficient stocking and organization of merchandise during overnight shifts, ensuring product availability for customers.
- Operated various equipment safely to move and organize inventory.
- Maintained a clean and organized work environment, adhering to safety protocols.
- Collaborated with team members to complete tasks within tight deadlines.
Dairy Stocker
Kroger
08.2014 - 03.2016
- Stocked and rotated dairy products, ensuring freshness and appealing display.
- Monitored product expiration dates and removed expired items to maintain quality standards.
- Assisted customers with product location and inquiries in the dairy section.
- Maintained a clean and organized dairy section, adhering to food safety guidelines.
Groundskeeper
Brooks Labradors
01.2013 - 06.2014
- Performed routine landscaping and grounds maintenance, ensuring a pristine and welcoming environment.
- Operated and maintained various landscaping equipment safely and efficiently.
- Assisted with various manual labor tasks, demonstrating a strong work ethic.
Education
High School - Logistics, Materials, and Supply Chain Management
Wylie High School
Wylie, Texas01-2013
Skills
- Artificial Intelligence (AI)
- Cross-functional Coordination
- Business Continuity
- Risk Assessment
- Compliance Management
- ISO 22301
- Data Entry
- Team Management
- Training & Development
- Process Improvement
- Problem-solving
- Effective Communication
- Operational Efficiency
Certification
- HIPAA | Various Professional Bodies | Ongoing
- Generative AI | Various Professional Bodies | Ongoing
- Lean Six Sigma Green Belt | Various Professional Bodies | Ongoing
Languages
English - Full Professional, Fluent
Timeline
FinTech Senior Process Associate
Genpact
09.2025 - 04.2026
Health Information Specialist
Genpact
12.2024 - 09.2025
Pilot Annotation Specialist
Genpact
10.2024 - 12.2024
Subject Matter Expert/Trainer
Genpact
06.2023 - 10.2024
Savings Specialist
Genpact
03.2023 - 10.2024
Content Moderator
Genpact
12.2021 - 03.2023
Asset Protection
Walmart
04.2020 - 12.2021
Customer Service Manager
Walmart
04.2020 - 12.2021
Dairy Stocker
Kroger
08.2014 - 03.2016
Floor Supervisor
Kroger
04.2014 - 07.2018
Overnight Stocker
Kroger
04.2014 - 04.2018
Groundskeeper
Brooks Labradors
01.2013 - 06.2014
High School - Logistics, Materials, and Supply Chain Management
Wylie High School