James Mitchell
Glens Falls,NY
Summary
Versatile operations and project coordination expert with a history of managing large teams and complex workflows. Adept at utilizing data analysis to identify performance gaps and implement solutions that improve efficiency. Committed to enhancing operational effectiveness and communication across teams.
Overview
4
4
years of professional experience
Work History
Field Operations Manager
Verizon
10.2024 - Current
- Coordinated daily operational workflows for 20+ field technicians, enhancing service coverage across multiple areas.
- Managed schedules, resource allocation, and operational priorities, ensuring timely project completion and alignment with business objectives.
- Track operational performance metrics and implement workflow improvements that increase productivity and service quality.
- Collaborated with cross-functional departments to coordinate activities and resolve operational issues, improving communication and efficiency.
- Maintain accurate operational documentation, reports, and scheduling records to support efficient business operations and decision-making.
Field Technician
Verizon
02.2023 - 10.2024
- Diagnosed and resolved operational issues, ensuring adherence to quality, safety, and customer satisfaction standards.
- Collaborated with dispatchers, supervisors, and cross-functional teams to enhance daily operations and streamline communication.
- Coordinated work assignments, maintained accurate documentation, and completed projects on time to ensure operational efficiency.
Area Manager
Brio Solar
03.2022 - 09.2023
- Managed workforce scheduling, workflow coordination, and resource planning to optimize project delivery.
- Collaborated with teams to enhance operational efficiency, facilitating successful project outcomes.
- Coordinated daily operations for residential solar installation projects, ensuring seamless execution.
Education
Bachelor's Degree - Business, Economics & Organizational Performance
SUNY System
Training - Electrical Utility and Powerline Construction Training
Southeast Lineman Training Center
Trenton, GASkills
- Operations Coordination
- Project Coordination
- Workflow Coordination
- Resource Planning
- Schedule Management
- Operational Reporting
- KPI Analysis
- Process Improvement
- Data Analysis
- Microsoft Excel
- Microsoft Office Suite
- Cross-Functional Collaboration
- Time Management
- Problem Solving
- Documentation Management
- Records Management
Timeline
Field Operations Manager
Verizon
10.2024 - Current
Field Technician
Verizon
02.2023 - 10.2024
Area Manager
Brio Solar
03.2022 - 09.2023
Bachelor's Degree - Business, Economics & Organizational Performance
SUNY System
Training - Electrical Utility and Powerline Construction Training
Southeast Lineman Training Center