James M. Kelly
Suwanee,Georgia
Summary
Experienced manager with over 30 years in retail and non-retail settings. Skilled in efficiently leading diverse teams to ensure smooth operations. Expertise in personnel management, people development, business acumen, creative merchandising, and sales strategies for driving success.
Overview
23
23
years of professional experience
Work History
Merchandise & Pro ASM
Lowe’s
01.2023 - Current
- Managed all aspects of a Store including management of store operations, merchandising, and profitability with accountability for revenue, profitability, and financial reporting
- Hired, trained, and coached employees in sales, marketing, and customer service
General Manager
Best Buy
01.2015 - 01.2023
- Lead all store operations, merchandising, and profitability with accountability for revenue, profitability, and financial reporting.
- Consistently exceeded sales and profit plans
- Hired, trained, and coached employees in sales, marketing, and customer service.
- Developed associates to advance within the company.
Store Manager
The Home Depot
01.2002 - 01.2014
- Managed staff of approximately 150 sales associates, 16 team leaders, and 4 assistant managers with focus on store operations and profitability.
- Interviewed job candidates and made staffing decisions for both the individual store and for the district.
- Hired, trained, and coached employees in sales, marketing, and customer service.
- Coached staff on proper handling of difficult and complicated customer service and peer related issues.
- Completed profit and loss performance reports.
- Completed annual inventory.
- Increased profits for the company by performing analysis of the market and adjusting the merchandise to meet the needs of the customer.
- Consistently exceeded sales and profit plans.
- Generated repeat business through exceptional customer service.
Skills
- Personnel development and training
- Customer relations
- Merchandising
- Goal-oriented
- Detail-oriented
- Strategic thinker
Recognitions And Achievements
- Lowe’s, Increased Pro business by 17% in first year resulting in exceeding all Pro KPI’s and sales plan by 11%, Created a customer centric store that resulted in the store being #1 in customer LTR.
- Best Buy, Reduced loss related to inventory in two different stores which were previously over budget for ten years, Transformed two stores into Positive Employee Engagement environments, Lead the Southeast Market in training for four consecutive years and currently act as Commander of Training for the Market, Named Southeast Market General Manager MVP 2017 & 2018
- Home Depot, Regional Store Manager Mentor, District Salaried Manager Trainer, 2012 Home Depot Regional Values Award Winner, Served on the Board of Directors for the Johns Creek Chamber of Commerce
Timeline
Merchandise & Pro ASM
Lowe’s
01.2023 - Current
General Manager
Best Buy
01.2015 - 01.2023
Store Manager
The Home Depot
01.2002 - 01.2014
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