James Molder
Decatur,TX
Summary
Experienced Service Manager with 20+ years in dealership operations, specializing in vehicle reconditioning, workshop supervision, and repair order review. Known for quality control, parts coordination, and keeping busy service workflows moving efficiently.
Overview
24
24
years of professional experience
Work History
Service Manager
Jerry Durant Auto Group
Weatherford, Texas
2015.06 - 2026.09
- Directed internal service department workflow within Jerry Durant Auto Group dealership operations, prioritizing used car reconditioning.
- Oversaw new vehicle deliveries, transportation damages, pdi processes, and accessory installations
- Reviewed repair orders for accuracy, labor times, and warranty compliance.
- Trained service staff on dealership procedures, communication, and customer care.
- Resolved escalated service issues with customers and internal dealership teams.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Monitored parts availability and coordinated with parts department for repairs.
- Provided support by handling multiple responsibilities when team members were unavailable.
- Worked with used sales management to select vehicles for retail versus wholesale.
Technician
Jerry Durant Auto Group
Weatherford, Texas
2002.06 - 2015.06
- Diagnosed vehicle issues using Jerry Durant Auto Group service procedures and scan tools.
- Inspected brakes, tires, belts, fluids, and suspension systems for repair needs.
- Performed routine maintenance on customer vehicles in busy dealership service bays.
- Coordinated with parts staff to obtain needed components for scheduled repairs.
- Tested vehicles after repairs to verify safe operation and correct performance.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
Education
High School Diploma -
Decatur High School
Decatur, TX2002-06
Skills
- Service department oversight
- Repair order auditing
- Warranty compliance
- Vehicle reconditioning
- Parts coordination
- Quality control
- Dealer management system
- Vehicle inspection
- Service department optimization
- Staff training
- Problem solving
- Customer relations
Timeline
Service Manager
Jerry Durant Auto Group
2015.06 - 2026.09
Technician
Jerry Durant Auto Group
2002.06 - 2015.06
High School Diploma -
Decatur High School