James Monroe
Redding,CA
Summary
Energetic Office Manager offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Site Manager Dental Clinic
Rolling Hills Dental
Corning, CA
02.2023 - Current
- Managed daily operations of the site, including staff and contractors.
- Established policies, procedures and guidelines for the operation of the site.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Maintained safe operating compliance and verified that operations met best practice standards.
Office Manager/Dental Treatment Coordinator
Western Dental & Orthodontics
Chico, CA
01.2022 - 01.2023
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Responded promptly to customer inquiries or complaints.
- Maintained records of inventory, assets, personnel and other relevant data.
- Resolved conflicts between staff members in a timely manner.
Office Manager
Western Dental & Orthodontics
Chico
03.2020 - 01.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Developed standard operating procedures for all administrative employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
Office Manager
WesternDental
Chico, CA
01.2017 - 11.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Education
Associate of Science - RDA/ Associates
Western Career
Sacremento06.2004
Skills
- Administrative Tasks
- Appointment Scheduling
- Detail-Oriented
- Verbal and Written Communication
- Site Safety
- Inventory Management
- OSHA Safety Requirements
- Problem-Solving
Certification
RDA-84548
Coronal Polish
Xray
sealants
ITero
CPR
Covid Immunized
Timeline
Site Manager Dental Clinic
Rolling Hills Dental
02.2023 - Current
Office Manager/Dental Treatment Coordinator
Western Dental & Orthodontics
01.2022 - 01.2023
Office Manager
Western Dental & Orthodontics
03.2020 - 01.2022
Office Manager
WesternDental
01.2017 - 11.2020
Associate of Science - RDA/ Associates
Western Career