JAMES MOORE

• Coordinated with cross-functional teams to ensure seamless integration of new applications into the existing network infrastructure.
• Implemented regular backups and disaster recovery plans, safeguarding against data loss from unforeseen events.
• Streamlined troubleshooting processes, leading to faster resolution of connectivity issues.
• Troubleshot and maintained networking devices and infrastructure across enterprise.
• Established robust remote access capabilities, enabling employees to work efficiently while offsite without compromising security measures in place at headquarters.
• Delivered consistent high-quality support, ensuring minimal disruption to business operations.
• Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
• Collaborated with external consultants and vendors as needed, ensuring timely delivery of high-quality networking solutions that meet or exceed organizational requirements.
• Maintained thorough understanding of local area and wide area networking and components.

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• Resolved connectivity issues for end-users through troubleshooting and implementing solutions.
• Coordinated with vendors for hardware maintenance and upgrades, negotiating favorable terms to meet budgetary constraints while maintaining system reliability.
• Reduced downtime by proactively monitoring system health and addressing potential issues.
• Created inventory, report and invoicing databases.
• Designed and implemented networks in collaboration with project engineers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.

• Maintain facility inventory systems to ensure accurate and complete facility assignments
• Identify and notify Engineering/Planning department of network congestion
• Provides a variety of assistance and expertise to internal departments
• Provides technical support and interpretation as requested
• Assists the Optical Engineers in the development and revision of internal procedures related to the processing and publication of CLRs.
• Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
• Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.