James Morris
North Augusta
Summary
Detail-oriented and dependable Administrative Assistant with experience supporting medical offices, healthcare services, and customer-facing environments. Skilled in scheduling, multi-line phone systems, patient/client communication, records management, and maintaining professional office operations. Known for organization, discretion, and providing exceptional service in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Nutrition Services
Armark
Aiken, SC
08.2021 - 05.2024
- Supported hospital goals for optimal patient outcomes by consistently providing high-quality nutrition services.
- Collaborated closely with other departments to ensure seamless integration of nutrition services into comprehensive patient care plans.
- Contributed to team efforts in providing exceptional nutrition services, fostering a collaborative work environment.
- Participated in quality improvement initiatives aimed at enhancing the effectiveness of nutrition services provided.
- Researched nutrition education methods and developed effective education programs and services.
- Leveraged industry knowledge to provide expert advice on products and services best suited for each client''s needs.
- Utilized software tools for managing patient meal orders and dietary restrictions, ensuring accurate delivery of nutritional services.
- Collaborated with department managers to correct problems and improve services, improving efficiency [Number]% and customer service ratings [Number]%.
- Enhanced team communication by actively participating in staff meetings and sharing valuable feedback regarding nutrition services improvements.
- Getting data to help calculate to help further patients
Administrative Professional
ProSynergy Dermatology, LLC
Augusta, GA
01.2024 - 03.2024
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated office communications, ensuring timely responses to inquiries and requests.
- Supported billing processes by preparing and verifying insurance claims for accuracy.
- Facilitated patient check-in and check-out processes to improve overall experience.
- Organized and maintained office supplies, optimizing inventory levels for daily operations.
- Implemented filing system improvements, increasing accessibility of critical documentation.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Performed research to collect and record industry data.
- Identified and resolved discrepancies and errors in customer accounts.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Auto Mechanic Assistant
Matthews Motor
Augusta, GA
02.2018 - 02.2020
- Assisted in diagnosing vehicle issues using specialized diagnostic tools.
- Conducted routine maintenance tasks, ensuring optimal vehicle performance and safety standards.
- Supported lead mechanics in repairing and replacing automotive components effectively.
- Maintained organized work area, adhering to safety protocols and optimizing workflow efficiency.
- Collaborated with team members to troubleshoot complex technical problems promptly.
- Documented repair processes accurately, enhancing communication among staff and improving service quality.
- Contributed to a safe working environment by maintaining cleanliness and organization of the workspace.
- Assisted lead mechanic in diagnosing complex automotive issues for efficient and accurate repairs.
- Retained a loyal customer base by delivering consistent high-quality service that exceeded expectations.
- Managed high-volume calls, ensuring timely responses and accurate information delivery.
- Conducted follow-up communications to ensure resolution of customer concerns and feedback collection.
Vender, Short-term Contact
Colonial Bread
Augusta, GA
03.2016 - 11.2016
- Managed vendor relationships to ensure timely delivery of products.
- Oversaw inventory levels to maintain optimal stock and reduce waste.
- Trained new staff on compliance with safety regulations and best practices.
- Coordinated logistics for product distribution, enhancing operational efficiency.
Automotive & Diesel Technician
Motion Automotive
Aiken, SC
02.2011 - 03.2012
- Diagnosed and repaired automotive and diesel engines using advanced diagnostic tools.
- Performed routine maintenance on various vehicle systems to ensure optimal performance.
- Collaborated with team members to streamline repair workflows, enhancing efficiency.
- Mentored junior technicians in best practices for safety and equipment handling.
- Implemented process improvements that reduced turnaround times for service requests.
- Conducted thorough inspections of vehicles to identify potential issues before repairs.
- Utilized electronic diagnostic equipment to troubleshoot complex vehicle problems effectively.
- Maintained accurate records of repairs and maintenance services for customer transparency.
- Enhanced vehicle performance by conducting thorough diagnostic tests and identifying necessary repairs.
- Assisted customers in making informed decisions about their vehicle maintenance needs through clear communication.
- Ensured high-quality workmanship by following manufacturer guidelines for all repairs and installations.
- Performed routine preventative maintenance tasks to extend the life of vehicles and reduce future repairs.
- Delivered exceptional customer service by addressing concerns promptly and providing clear explanations of complex technical issues.
- Increased shop revenue through upselling additional services based on identified vehicle needs.
- Kept up-to-date on industry trends and new technologies through continuous professional development courses.
- Boosted customer satisfaction with timely completion of automotive and diesel maintenance tasks.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Documented customer interactions meticulously, maintaining detailed records for future reference.
- Collaborated with team members to streamline communication processes, improving service quality.
- Implemented feedback mechanisms that informed service improvements and enhanced customer engagement.
- Getting date and info to make the right plan for repairs
Education
GED -
OLV
Langley, SCSkills
- Administrative Support
- Appointment Scheduling & Calendar Management
- Multi-Line Phone Systems
- Front Desk & Reception
- Customer & Patient Relations
- Medical Office Support
- Records Management & Documentation
- Data Entry
- Billing & Insurance Verification
- Office Organization
- Confidential Information Handling
- Problem Solving & Communication
Timeline
Administrative Professional
ProSynergy Dermatology, LLC
01.2024 - 03.2024
Nutrition Services
Armark
08.2021 - 05.2024
Auto Mechanic Assistant
Matthews Motor
02.2018 - 02.2020
Vender, Short-term Contact
Colonial Bread
03.2016 - 11.2016
Automotive & Diesel Technician
Motion Automotive
02.2011 - 03.2012
GED -
OLV