DIANE CASTELLANO
Plainfield,IL
Summary
Efficient at analytical decision making. Punctual and attentive in a work group environment and completes all assignments in a timely matter. Work effectively independently. Great communication skills. Well mannered and able to approach all issues in a professional manner.
Overview
16
16
years of professional experience
Work History
Nutrition Services
Bolingbrook High School
Bolingbrook, IL
05.2017 - Current
- Prepared menu food items by chopping, dicing and cooking ingredients
- Prepared recipe ingredients by washing, peeling, cutting and measuring
- Cooked batches of food
- Processed payments and counted change to complete transactions
Loss Prevention Representative
TCF Bank
Willowbrook, IL
10.2010 - 06.2012
- Review loss prevention reports to identify potentially fraudulent deposit activity
- Daily review of return deposit items for risk exposure to the bank
- Input and track customer account information into the system for reporting purposes and assist in identification of loss trends
- Maintained computer and physical filing systems
- Received, screened and routed incoming calls
- Upheld confidentiality of all information
Loss Prevention Representative
Bank of America
Chicago, IL
03.2001 - 10.2008
- Review loss prevention reports to identify potentially fraudulent deposit activity. Daily review of return deposit items for risk exposure to the bank
- Input and track customer account information into the system for reporting purposes and assist in the identification of loss trends
- Work with retail administration and Corporate Investigations to reduce risk exposure and accelerate recovery of losses
- Large loss case preparation for Senior management
- Fee reversals and account closures online
- Maintained computer and physical filing systems
- Received, screened and routed incoming calls
- Upheld confidentiality of all information
Forgery Clerk
LaSalle Bank
Chicago, IL
07.1999 - 03.2001
- Extensive phone contact between financial institutions
- Processed incoming without entry claims and reclamations
- Debit/credit customers accounts online
- Preparation of outgoing mail and filing
Education
High School Diploma -
Hubbard High School
Chicago, IL1995
Skills
- Organizational skills Clerical support
- Excellent multi-tasking ability Clear oral/written communication
- Friendly nature High accuracy
- Clerical
- Filing
- Multi-tasking
- Organizational skills
- Written communication
- Payment processing
- School policies understanding
Timeline
Nutrition Services
Bolingbrook High School
05.2017 - Current
Loss Prevention Representative
TCF Bank
10.2010 - 06.2012
Loss Prevention Representative
Bank of America
03.2001 - 10.2008
Forgery Clerk
LaSalle Bank
07.1999 - 03.2001
High School Diploma -
Hubbard High School
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