Wes Mort
Hartford,Iowa
Summary
Resourceful Customer Support Agent known for high productivity and efficient task completion. Specialize in conflict resolution, technical support, and customer relationship management. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Inforce Customer support agent
EquiTrust
West Des Moines, Iowa
11.2024 - Current
- Managed high volume of inbound calls, addressing customer complaints and achieving successful resolutions.
- Collaborated with team members to resolve complex customer concerns, enhancing overall customer satisfaction.
- Communicated effectively with clients, ensuring clarity and addressing concerns to boost client satisfaction.
- Provided technical support to customers regarding product use and troubleshooting.
- Maintained up-to-date knowledge of company policies and procedures.
- Provided training support to new team members on customer service protocols.
- Managed multiple projects, including escalations and reviews, to streamline workflow.
Assistant Sales Manager
Chesnut Signs
Des Moines, Iowa
07.2023 - 08.2024
- Assisted in developing sales strategies for custom signage products.
- Supported the sales team by managing customer inquiries and providing product information.
- Coordinated client meetings to discuss project requirements and design options.
Education
Some College (No Degree) -
Harding University
Searcy, ARSkills
- Customer service excellence
- Complaint resolution
- Technical support
- Complaint handling
- Call management
- Client communication
- Onboarding support
- Time management
- Data analysis
- Problem solving
- Active listening
- Team collaboration
- Adaptation to change
- Effective communication
- Customer relationship management
- Problem-solving
Timeline
Inforce Customer support agent
EquiTrust
11.2024 - Current
Assistant Sales Manager
Chesnut Signs
07.2023 - 08.2024
Some College (No Degree) -
Harding University