James Moss
Liverpool
Summary
Results-driven retail operations leader with 10 years’ experience in high-volume store management. Strong background in stock management, team leadership, efficiency planning, merchandising, compliance and customer service. Known for delivering high standards, reducing waste, managing large teams and driving consistent operational performance.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager / Coach – General Merchandise
Walmart
Plano, Texas
07.2025 - Current
- Managed daily store operations, ensuring delivery of operational standards and customer satisfaction.
- Oversaw staffing, rota planning, and recruitment processes to maintain adequate team levels.
- Led seasonal planning and merchandising changes to enhance store presentation.
Assistant Store Manager / Coach – Auto Care Centre
Walmart
Plano, Texas
06.2025 - 07.2025
- Managed team performance and labour planning to optimise staffing and service levels.
- Oversaw high-value stock and merchandising to enhance service delivery and customer satisfaction.
- Ensured adherence to operational and safety regulations to maintain a safe work environment.
Assistant Store Manager / Coach – Stocking
Walmart
Princeton, Texas
08.2024 - 06.2025
- Managed stock flow and ensured inventory accuracy to support operational needs.
- Streamlined stock movement processes to enhance overall operational efficiency.
- Created daily operational plans to optimise alignment with delivery schedules.
Assistant Store Manager / Coach – Front End
Walmart
Princeton, Texas
01.2024 - 08.2024
- Elevated customer service standards to significantly improve customer satisfaction and experience.
- Oversaw cash handling, tills, compliance and financial controls to ensure operational integrity.
- Investigated variances to enhance accuracy in financial reporting.
Assistant Store Manager / Coach – Overnight
Walmart
Plano, Texas
08.2022 - 01.2024
- Managed teams of 15–20 associates, driving achievement of operational goals through effective coaching and support.
- Directed overnight operations, processing over 3,000 items per truck to ensure efficient stock replenishment.
- Ensured compliance with all operational standards, maintaining store readiness for business operations.
Experience (Condensed) - Roles: Hardlines Team Lead • Meat & Produce Team Lead • Front End Team Lead
Walmart
Princeton & Plano, Texas
09.2020 - 08.2022
- Led teams across high-volume departments to ensure smooth operations.
- Executed merchandising resets and seasonal changeovers to enhance product presentation.
- Maintained stock rotation and freshness standards to optimise product quality.
- Provided training and coaching to junior staff for skill development.
- Assisted in cash office tasks, ensuring accurate financial transactions.
Support Management Roles - Roles: General Merchandise Support Manager • Overnight Support Manager
Walmart
Princeton, Texas
04.2019 - 09.2020
- Led overnight teams of 20–30 staff to ensure smooth operations and optimal staffing levels.
- Oversaw non-food merchandising and enhanced operational efficiency through effective team coordination.
- Executed planograms and stock replenishment to maximise product visibility and availability.
- Completed forklift certification training to operate machinery safely.
Customer Service Manager
Walmart
Princeton, Texas
03.2017 - 03.2019
- Managed customer service operations to comply with cash handling procedures.
- Conducted regular performance reviews with team members, setting clear objectives and providing constructive feedback.
- Maintained an in-depth understanding of company products and services, providing accurate information to customers and team members.
- Collaborated with cross-functional teams to streamline service processes, enhancing efficiency and customer experience.
Cashier
Walmart
Princeton, Texas
09.2016 - 03.2017
- Provided customer service while ensuring accurate transactions.
Education
B.A. Business Management and Leadership (Honours) -
Bellevue University
Bellevue, NebraskaSkills
- Inventory management
- Operational compliance
- Visual merchandising
- Process optimization
- Sales forecasting
- Team leadership
- Staff recruitment
- Employee training
Timeline
Assistant Store Manager / Coach – General Merchandise
Walmart
07.2025 - Current
Assistant Store Manager / Coach – Auto Care Centre
Walmart
06.2025 - 07.2025
Assistant Store Manager / Coach – Stocking
Walmart
08.2024 - 06.2025
Assistant Store Manager / Coach – Front End
Walmart
01.2024 - 08.2024
Assistant Store Manager / Coach – Overnight
Walmart
08.2022 - 01.2024
Experience (Condensed) - Roles: Hardlines Team Lead • Meat & Produce Team Lead • Front End Team Lead
Walmart
09.2020 - 08.2022
Support Management Roles - Roles: General Merchandise Support Manager • Overnight Support Manager
Walmart
04.2019 - 09.2020
Customer Service Manager
Walmart
03.2017 - 03.2019
Cashier
Walmart
09.2016 - 03.2017
B.A. Business Management and Leadership (Honours) -
Bellevue University