James Mueller
Englewood,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Also a motivated learner with the drive to be the best for the business and its employees.
Overview
9
9
years of professional experience
Work History
Outside Services Manager
Country Club At Castle Pines
08.2018 - Current
- Trained and supervised team of 15 service staff members to meet company goals.
- Met with club members to discuss service needs and offer available solutions.
- Developed department processes and procedures to boost efficiency and member satisfaction.
- Maintained team productivity and quality of service by establishing and maintaining clear expectations and benchmarks.
- Resolved customer complaints in professional and timely manner.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry members.
Cafeteria Worker
Sam's Club
08.2016 - 05.2017
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
Crew Member
Jersey Mike's Subs
11.2014 - 07.2016
- Worked front counter, grill and other areas.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Education
Bachelor of Arts - Interdisciplinary Studies
Colorado State University
Fort Collins, CO05.2023
High School Diploma -
Thunderridge High School
Highlands Ranch, CO05.2016
Skills
- Team Leadership
- Process Optimization
- Process Implementation
- Forecasting
- Critical Thinking
- Active listening and learning
- Honest and Trustworthy
- Attention to Detail
- Providing Feedback
- Maintaining customer relationships
Timeline
Outside Services Manager
Country Club At Castle Pines
08.2018 - Current
Cafeteria Worker
Sam's Club
08.2016 - 05.2017
Crew Member
Jersey Mike's Subs
11.2014 - 07.2016
Bachelor of Arts - Interdisciplinary Studies
Colorado State University
High School Diploma -
Thunderridge High School
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