James Muer
Perham,MN
Summary
Dynamic and compassionate leader with a proven track record at Shearer's Snacks, adept at reducing scheduling conflicts and enhancing team productivity. Excels in fast-paced environments, leveraging strong work ethic and empathy to foster a fair and productive workplace. Skilled in building relationships and quickly adapting to new challenges, significantly improving operational efficiency.
Overview
20
20
years of professional experience
Work History
People Resource Scheduler
Shearer's Snacks
Perham, MN
06.2024 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks.
- Ensuring a neat staffing model for incoming shifts.
- Worked with supervisors and team members to understand staffing needs and adjust accordingly.
- Built professional rapport across all levels of the organization.
- Empathize with scheduling conflicts and working to satisfy both the person and business demands.
Shift Supervisor
Shearer's Snacks
Perham, MN
03.2022 - 06.2024
- Delegated daily tasks and responsibilities.
- Worked with other departments to maximize productivity.
- Learn from management critiques to ensure consistent growth.
- Holding team members accountable while maintaining esteem and positivity.
- Created a positive work culture by treating team members fairly.
- Ability to coach and support team members as well as working alongside them.
Lead PMO
Shearer's Snacks
Perham, MN
01.2021 - 03.2022
- Operated packaging machinery to maintain product standards.
- Supervised and guided team members in implementing detailed plans.
- Ability to make adjustments in a timely manner on short notice.
- Maintain team esteem in a fast paced environment.
- Handled supervisory responsibilities when required.
Raw Material Receiver
Shearer's Snacks
Perham, MN
06.2017 - 01.2021
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Managed appointments of raw material deliverers through peak business seasons.
Caramel Operator
BOF Snack Foods
Perham, MN
03.2014 - 06.2017
- Excelled in a team environment.
- Consistently met or exceeded performance targets while maintaining adherence to health, safety, and environmental regulations.
- Accurately documented all operational data, ensuring up-to-date records for review.
Kettle Fryer
BOF Snack Foods
Perham, MN
03.2011 - 03.2014
- Changed out oil and slicers on a regular basis and kept area clean to avoid grease fires or hazards.
- Communicated with leadership and team members to ensure consistent product quality and quantity.
Packer
BOF Snack Foods
Perham, MN
09.2008 - 03.2011
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Assistant Manager
Papa Murphy's
Fergus Falls, MN
01.2008 - 08.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Shift Supervisor
Papa Murphy's
Fergus Falls, MN
09.2007 - 01.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Crew Member
Papa Murphy's
Fergus Falls, MN
09.2006 - 09.2007
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cook
Hot Stuff Pizza
Perham, MN
09.2004 - 09.2006
- Maintained clean and organized work areas at all times.
- Prepared meals efficiently for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Education
High School Diploma -
Perham High School
Perham, MN05.2006
Skills
- Strong work ethic
- Ability to work alongside people of many different backgrounds
- Ability to listen and support the personal needs of others
- Maintain composure in fast paced and stressful environments
- Quickly learn new functions
- Quickly learn from mistakes
- Able to build and maintain relationships
- Compassionate and empathetic
- Able to ensure a fair yet productive environment
Timeline
People Resource Scheduler
Shearer's Snacks
06.2024 - Current
Shift Supervisor
Shearer's Snacks
03.2022 - 06.2024
Lead PMO
Shearer's Snacks
01.2021 - 03.2022
Raw Material Receiver
Shearer's Snacks
06.2017 - 01.2021
Caramel Operator
BOF Snack Foods
03.2014 - 06.2017
Kettle Fryer
BOF Snack Foods
03.2011 - 03.2014
Packer
BOF Snack Foods
09.2008 - 03.2011
Assistant Manager
Papa Murphy's
01.2008 - 08.2008
Shift Supervisor
Papa Murphy's
09.2007 - 01.2008
Crew Member
Papa Murphy's
09.2006 - 09.2007
Cook
Hot Stuff Pizza
09.2004 - 09.2006
High School Diploma -
Perham High School