James Mullins
Miami,FL
Summary
Hospitable Admissions Coordinator with over 7 years of experience assembling medical records and maintaining files for future use. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at researching, filing and handling insurance claims and concerns.
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Discovery MSO
Dallas, TX
12.2017 - Current
- Coordinated patient admissions by verifying insurance eligibility and collecting necessary documentation.
- Implemented streamlined processes to enhance patient intake efficiency and reduce wait times.
- Enhanced patient experience by providing compassionate assistance throughout the admissions process.
- Maintained a high level of customer service with patients, families, and visitors by consistently displaying empathy, professionalism, and excellence in communication skills.
- Confirmed all insurance benefits met thestandards of admissions as dictated by policy.
Evening Out Patient Counselor
International Recovery Center
Miami Fl
12.2015 - 12.2017
- Provided counseling support to patients, addressing emotional and psychological needs.
- Developed personalized care plans in collaboration with healthcare teams.
- Conducted assessments to evaluate patient conditions and treatment progress.
- Educated patients on treatment options and health management strategies.
- Supported patients through difficult decision-making processes regarding treatment options and potential side effects or risks involved.
- Managed patient case files, ensuring accurate documentation of medical history, diagnoses, and treatment progress.
- Improved patient satisfaction by providing empathetic counseling and support during treatment.
Education
No Degree - Addiction Counseling
Center For Addiction Studies
Miami, FL11-2010
High School Diploma -
Wickliffe Senior High School
Wickliffe, OH06-1976
Skills
- Strong organization
- Computer literacy
- Experience in medical admissions
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Effective communication
- Insurance verification
- Medical admissions processes
- Well-versed in insurance
Timeline
Admissions Coordinator
Discovery MSO
12.2017 - Current
Evening Out Patient Counselor
International Recovery Center
12.2015 - 12.2017
No Degree - Addiction Counseling
Center For Addiction Studies
High School Diploma -
Wickliffe Senior High School