James Murray
Syracuse,NY
Summary
Driven technician with a proven track record at Overhead Door Co. of Greater Syracuse, showcasing exceptional troubleshooting and customer service skills. Excelled in maintaining safety, enhancing team proficiency, and boosting customer satisfaction through meticulous attention to detail and mechanical knowledge. Demonstrated ability to multitask and thrive under pressure, significantly improving service and customers needs efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technician
Overhead Door Co. of Greater Syracuse
06.2020 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Tracked and recorded parts and labor costs related to each service call.
Busser
Borios
06.2017 - 08.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed dishes to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Education
High School Diploma -
Cicero North Syracuse
Cicero, NY06.2020
Skills
- Customer Service
- Multitasking and Organization
- Attention to Detail
- Works Well Under Pressure
- Troubleshooting
- Mechanical Knowledge
Certification
- OSHA - 10 Hour Certification
- IDEA - Certified Residential Door Systems Technician
- IDEA - Certified Rolling Steel Door Technician
- IDEA - Certified Rolling Steel Fire Door Technician
Timeline
Technician
Overhead Door Co. of Greater Syracuse
06.2020 - Current
Busser
Borios
06.2017 - 08.2020
High School Diploma -
Cicero North Syracuse
- OSHA - 10 Hour Certification
- IDEA - Certified Residential Door Systems Technician
- IDEA - Certified Rolling Steel Door Technician
- IDEA - Certified Rolling Steel Fire Door Technician
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