Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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James Muskat

Wenatchee,WA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Server and Beertender

Saddle Rock Pub & Brewery
Wenatchee, WA
01.2018 - Current
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
  • Monitored guests for intoxication and immediately reported concerns to management
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
  • Kept register accurate through correct billing, payment processing and cash management practices
  • Greeted and maintained relationships with regular customers
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
  • Prepared beverages and filled food orders for customers
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

Delivery Driver

Oggi's Pizza & Brewing Company
San Diego, CA
01.2016 - 01.2018
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Inspected car equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Accurately and regularly recorded mileage and gas usage.

Shift Leader

Chuao Chocolatier
San Diego, CA
01.2014 - 01.2016
  • Regulated pricing, inventory count and supply during shift hours.
  • Coached team members in techniques necessary to complete job tasks.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Mentored newly hired employees on how to make quality espresso drinks.
  • Taught newly hired employees to understand taste profiles and develop their own palette in order to understand and properly sell high end chocolate.
  • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
  • Completed logs and reports to document detailed information, including information on production, spoilage and departmental maintenance needs.
  • Managed weekly bank deposits.
  • Was responsible for opening and closing multiple store fronts.
  • Was responsible for shift scheduling.

Education

High School Diploma -

Torrey Pines High School
Encinitas, CA
05.2013

Skills

  • Sales
  • Retail Industry Knowledge
  • Product Sales
  • Sales Goals
  • Product Knowledge
  • Customer Service
  • Teamwork / Collaboration
  • Business Development

Additional Information

References:

- Chadd Fitzpatrick, Owner Saddle Rock Pub & Brewery (509)-699-0529, chadd@saddlerockbrewery.com

- Jason Doten, Owner Saddle Rock Pub & Brewery (509)-630-8838, jason@saddlerockbrewery.com

- Rich Haney, Manager Saddle Rock Pub & Brewery (509)-293-1314, rich.ironics@icloud.com

- Noel Thorpe, Brewer Saddle Rock Pub & Brewery (509)-860-9657

- Ken Muir, Brewer Saddle Rock Pub & Brewery (972)-979-8863, kentuckybrew14@gmail.com

- Chris Giles, General Manager Saddle Rock Pub & Brewery, Part Owner Hellbent Brewing, (425)-647-6046, chrisgiles7788@gmail.com


Timeline

Server and Beertender

Saddle Rock Pub & Brewery
01.2018 - Current

Delivery Driver

Oggi's Pizza & Brewing Company
01.2016 - 01.2018

Shift Leader

Chuao Chocolatier
01.2014 - 01.2016

High School Diploma -

Torrey Pines High School

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James Muskat