Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

Kline Sauer

Corona,CA

Summary

Knowledgeable sales representative with solid background in customer service and beverage preparation. Proven track record of enhancing customer experiences through attentive service and thorough understanding of craft beers. Demonstrated ability to manage high-volume environments and maintain quality service under pressure.

Overview

7
7
years of professional experience

Work History

Beertender

Karl Strauss
10.2024 - Current
  • Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
  • Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
  • Assisted in the setup of private events, accommodating specific client requests.
  • Engaged customers through product knowledge sharing, sparking interest in new offerings.
  • Developed rapport with customers, fostering a friendly and loyal clientele base.
  • Increased bar revenue with upselling techniques and promotion of special events.
  • Supported marketing efforts by promoting the establishment on social media platforms.

Server, Bartender

Baco 2 Lagos
01.2024 - 08.2024
  • Greeting customers, and maintain a friendly demeanor
  • Taking food and beverage orders
  • Mixing traditional and creative cocktails
  • Taking special note of food allergies or preferences
  • Understanding what's on the menu, answering questions and making recommendations
  • Responding quickly to issues customers have
  • Collecting payment from customers
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Auto Detailer

Caliber Collision
01.2024 - 08.2024
  • Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
  • Maintained a clean and organized workspace, ensuring optimal workflow and safety standards.
  • Exceeded client expectations by paying close attention to detail and promptly addressing any concerns or issues, resulting in a strong reputation for excellence within the community.
  • Conducted thorough inspections of vehicles before and after detailing to ensure complete customer satisfaction.
  • Contributed to a positive workplace atmosphere by demonstrating strong teamwork skills and a commitment to excellence in service delivery.

Customer Service Representative

Newegg Commerce, Inc.
07.2023 - 12.2023
  • Managing large amounts of incoming phone calls
  • Responding promptly to customer inquiries and concerns via phone, emails, or chat
  • Opening new customer accounts
  • Collaborate with other departments to resolve customer issues and concerns
  • Provide feedback to management on customer issues

Sales Representative

Mark Sauer Construction
03.2020 - 06.2023
  • Presenting, promoting and selling products/services
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Achieved agreed upon sales targets and outcomes within schedule
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Executive personal assistant

Marvaso Family & Friends
08.2019 - 02.2020
  • Acted as personal assistant to high-level executives
  • Arranged domestic and international travel plans and itineraries.
  • Managed finances & real estate for executives
  • Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
  • Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
  • Served as a liaison between the executive office and human resources department to streamline employee-related matters resolution process.
  • Organized high-level events, ensuring seamless execution and positive attendee experiences.

Data entry clerk

CMRE Financial Services
12.2018 - 07.2019
  • Monitored data entry to ensure productivity goals were met
  • Trained new team members on data entry procedures
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Server, Bartender

Sevilla
07.2017 - 11.2018
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

Bachelor's Degree - Language Arts, Creative Writing

California State University, Long Beach
Long Beach, CA
05.2017

Skills

  • Customer engagement
  • MS Office
  • Excel
  • Team player
  • High verbal and writing skills
  • Customer service
  • POS systems
  • Professional appearance
  • Database admin
  • Sales
  • Beer Knowledge
  • Relationship Building

Hobbies and Interests

  • Sport
  • Self developing
  • Customer Service
  • Sales

Languages

English
Native or Bilingual

Timeline

Beertender

Karl Strauss
10.2024 - Current

Server, Bartender

Baco 2 Lagos
01.2024 - 08.2024

Auto Detailer

Caliber Collision
01.2024 - 08.2024

Customer Service Representative

Newegg Commerce, Inc.
07.2023 - 12.2023

Sales Representative

Mark Sauer Construction
03.2020 - 06.2023

Executive personal assistant

Marvaso Family & Friends
08.2019 - 02.2020

Data entry clerk

CMRE Financial Services
12.2018 - 07.2019

Server, Bartender

Sevilla
07.2017 - 11.2018

Bachelor's Degree - Language Arts, Creative Writing

California State University, Long Beach

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Kline Sauer