Amelia Thompson
Albuquerque,NM
Summary
Licensed massage therapist dedicated to providing exceptional client experiences. Background in customer service enhances ability to communicate effectively and understand client needs. Detail-oriented with a focus on strong body mechanics and intuitive touch for optimal therapeutic outcomes.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Beertender
Santa Fe Brewing Company
Albuquerque, New Mexico
04.2025 - Current
- Engaged customers by educating them on beer styles and flavors to enhance their drinking experience.
- Delivered exceptional customer service through active conversation while serving drinks.
- Maintained cleanliness and organization of bar area during peak hours to ensure a positive customer experience.
- Balanced daily registers and compiled sales reports for management to inform business decisions.
Bartender/Cocktail Server
Howies sports Page
Albuquerque , NM
08.2024 - Current
- Served beverages to seasoned patrons in fast-paced sports bar, ensuring timely delivery and satisfaction.
- Partnered with staff to enhance customer experience during peak hours, leading to smoother operations.
- Handled daily checkout and tip-out processes efficiently, maintaining accuracy and accountability.
Lead Beertender
La Cumbre Brewing company
Albuquerque, New Mexico
06.2021 - 06.2024
- Enhanced customer experience by providing diverse beer options and encouraging upsell of merchandise.
- Increased sales through customer engagement and sharing product knowledge, fostering repeat business.
- Established rapport with customers, fostering a friendly and loyal clientele.
- Upheld cleanliness standards to create a welcoming environment for customers. and completed opening and closing tasks on time.
- Oversaw cash drawer operations, compiling accurate credit card and daily reports.
Education
Associate of Applied Science - ENVIRONMENTAL SAFETY AND HEALTH
CNM
Albuquerque, NM04-2015
Skills
- Customer engagement
- Upselling strategies
- Sales techniques
- Sales growth focus
- Customer service expertise
- Interpersonal skills
- Multitasking abilities
- Attention to detail
- Reliability
- Adaptability and flexibility
- Problem-solving aptitude
- Relationship building
Certification
- MASSAGE THERAPY- INTELLITEC COLLEGE -ALBUQUERQUE, NM
- CPR - INTELLICTEC COLLEGE- ALBUQUERQUE, NM
- HAZMAT, HAZCAT, CONFINED SPACE, OSHA 40 & OSHA 10- CENTRAL NEW MEXICO COMMUNITY COLLEGE - ALBUQUERQUE, NM
- • Current Alcohol Servers License
Timeline
Beertender
Santa Fe Brewing Company
04.2025 - Current
Bartender/Cocktail Server
Howies sports Page
08.2024 - Current
Lead Beertender
La Cumbre Brewing company
06.2021 - 06.2024
Associate of Applied Science - ENVIRONMENTAL SAFETY AND HEALTH
CNM