James Nelson
Kirkland
Summary
Key Account Manager with extensive experience at Funko, LLC, specializing in customer relationship management and strategic account planning. Proven ability in conflict resolution and data analysis, driving growth through identification of upselling opportunities. Tailors solutions to client needs, ensuring high satisfaction and fostering long-term partnerships.
Overview
6
6
years of professional experience
Work History
Key Account Manager
Funko, LLC
Everett
11.2022 - Current
- Sought out opportunities for upselling additional products or services to existing customers.
- Collaborated with sales team members to develop solutions tailored to customer needs.
- Resolved conflicts between customers and other departments by identifying root causes and proposing solutions.
- Identified new opportunities for growth within existing accounts, as well as potential new customers.
- Established strong relationships with clients through regular communication and follow-up activities.
- Managed the relationship between internal teams and external customers.
Sales Development Representative
DocuSign Inc.
Seattle
05.2019 - 08.2022
- I am the first step in the sales process, I am responsible for handling upwards of 400 potential clients at any one time.
- I ask questions about the prospects business challenges and help the customer through the steps of the sales process to the completion of the sale.
- Cliental ranged from brick and mortars to large corporations.
- Maintaining high customer satisfaction by creating action plans to connect business needs to solutions.
- Reach out to existing customers to upsell and inform on any new product launches.
- Create and deliver presentation tailored to customer’s long term business needs.
- Proficient in Microsoft, Excel, Salesforce, Outreach, Outlook, Zoom and building reports.
Education
Bachelor of Science - Zoology
Washington State University
Pullman, WA01.2018
Skills
- Customer relationship management
- Strategic account planning
- Sales forecasting
- Conflict resolution
- Data analysis
- Sales presentations
Timeline
Key Account Manager
Funko, LLC
11.2022 - Current
Sales Development Representative
DocuSign Inc.
05.2019 - 08.2022
Bachelor of Science - Zoology
Washington State University
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