James Nguyen
Kansas City,MO
Summary
Dynamic Supervisor at Prince Telecommunications with a proven track record in performance analysis and team building. Expert in project coordination and conflict resolution, I successfully enhanced customer satisfaction and loyalty while fostering a safe and productive work environment. Committed to employee development, I effectively guided a team of 15 towards achieving strategic goals.
Seasoned Supervisor with history of effectively managing teams and overseeing operations. Skilled in identifying areas for improvement, implementing new processes, and fostering staff development. Strengths include problem-solving abilities, strong leadership skills, and communication capabilities. Previous roles demonstrate significant positive impacts on workflow efficiency and team productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Prince Telecommunications
Kansas City, MO
04.2021 - Current
- Analyzed key performance indicators to identify effective strategies.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Facilitated training sessions for new employees on company policies and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Maintained positive working relationship with fellow staff and management.
Skills
- Performance analysis
- Project coordination
- Employee training
- Customer service
- Team building
- Conflict resolution
- Time management
- Feedback delivery
- Safety training
- Goal setting
- Staff supervision
- Inventory control
- Project planning
- Project management
- Decision-making
- Excellent communication
- Complex Problem-solving
- Coaching and mentoring
- Adaptability
- Customer relationship management
- Employee motivation
- Improvement plans
- Policy enforcement
- Employee development
- Verbal and written communication
- Quality assurance
- Reliability
- Staff development
- Relationship building
- Multitasking Abilities
- Key performance indicators
- Professionalism
- Training and mentoring
- Active listening
- Operations management
- Idea development and brainstorming
Languages
Vietnamese
Native/ Bilingual
Certification
- CPR
- Basic first aid
- Forklift certified
- Ladder training
Affiliations
- Downhill MTB
- Baseball
Timeline
Supervisor
Prince Telecommunications
04.2021 - Current