Jacqueline Minor
Cypress,TX
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
21
21
years of professional experience
Work History
Supervisor
Family Dollar
Aliceville, Alabama
12.2020 - 02.2024
- Analyzed key performance indicators to identify effective strategies.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Appointment Scheduler
Idyllic
Aliceville, AL
12.2014 - 01.2019
- Resolved conflicts between customers and staff in a professional manner.
- Cross-sold additional products and services to purchasing customers.
- Scheduled and confirmed appointments.
- Collaborated with new customers to give details about company offerings.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Updated customer information in the database accurately.
- Conducted outbound calls to remind patients of upcoming appointments.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Maintained accurate records of patient appointments in computer system.
Material Handler
Nika warehouse
Memphis , TN
05.2012 - 05.2018
- Received and distributed incoming materials to designated areas.
- Verified accuracy of shipments against purchase orders and invoices.
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Observed inventory allocation to maintain material needs and production deadlines.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity.
- Utilized forklift to move inventory items.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Disposed of debris and hazardous materials properly to avoid contamination.
- Supported other warehouse personnel in completing tasks efficiently.
Floor Supervisor
Walmart
Oakdale , MN
05.2003 - 12.2013
- Initiated service consultations by asking customers open-ended questions to learn personal preferences and needs.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Resolved customer complaints quickly and efficiently while maintaining high levels of customer satisfaction.
- Reported employee time, job expenses and inspections results in work records.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Presented and explained work orders to team.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Education
High School Diploma -
Century High School
Saint Paul06-1989
Skills
- Performance analysis
- Project tracking
- Employee performance management
- Customer complaint resolution
- Customer relationship management
- Team leadership
- Problem solving
- Payroll processing
- Staff management
- Processes and procedures
- Data analytics
Timeline
Supervisor
Family Dollar
12.2020 - 02.2024
Appointment Scheduler
Idyllic
12.2014 - 01.2019
Material Handler
Nika warehouse
05.2012 - 05.2018
Floor Supervisor
Walmart
05.2003 - 12.2013
High School Diploma -
Century High School