James Norris
Burlington,NC
Summary
Experienced manager,and fellow employee with over 10 years of experience in working hard, and customer relations. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
15
15
years of professional experience
Work History
Animal Control Officer
Burlington Animal Services
Burlington, NC
08.2022 - 04.2024
- Conducted field investigations to assess animal welfare and compliance with local ordinances.
- Captured and transported stray or injured animals to appropriate facilities for care.
- Educated the public on responsible pet ownership and local animal regulations.
- Collaborated with veterinary staff to ensure proper treatment of impounded animals.
Insurance Agent
Bankers Life
Greensboro, NC
07.2020 - 07.2021
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.
- Built relationships with clients through active listening and exploiting needs to provide excellent service.
Personal Vehicle Driver
UPS
Greensboro, NC
11.2019 - 01.2020
- Responsible for all packages
- Delivered packages in timely manner.
- Handled all customer needs, and complaints leaving all customers with no complaints.
- Handled all the customer notices, so customers knew where their packages were and what was going on.
Animal Control Officer
Alamance County Sheriff's Office
Graham, NC
04.2024 - 01.2026
- Oversaw accurate record maintenance for animal intakes, and incidents.
- Addressed emergency calls regarding aggressive or potentially dangerous animals with urgency and precision.
- Facilitated community outreach programs to promote animal safety and adoption initiatives.
- Designed and implemented training materials for new team members to enhance proficiency in animal control procedures.
- Enforced both local and state laws.
Foreman
A&J Logging
Siler City, NC
06.2012 - 10.2019
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Evaluated incoming materials for quality and amounts ordered.
- Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
- Interviewed, hired and trained new workers.
- Reviewed project details to ensure correct materials and equipment were brought to job sites.
- Checked equipment to determine if maintenance was required.
- Heavy Machine Operator
- Ran Chainsaw
General Manager
GoodTimes Restaurant
Burlington , NC
07.2011 - 10.2013
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Managed employees throughout preparation and service of [Two] meals per day.
- Set schedules for staff by planning and designating shifts and hours.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in food waste reduction.
- Limited portion sizes and used garnishes to control food costs.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, glassware and other materials.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Recruited top-notch employees for positions.
- Organized and oversaw food service training to educate employees on.
- Orchestrated positive customer experiences at all stages by overseeing every area of operations.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank each day.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent checks of line.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Helped general management develop prices based on inventory costs and portion sizes.
- Coordinated and organized all restaurant inventory.
- Hired and managed all kitchen staff.
Education
Incomplete - Mechatronics
ECPI University
Greensboro, NCIncomplete - EMT
GTCC
Greensboro, NCHigh School Diploma -
Great Britain Academy
Thomasville, NC04.2011
Skills
Interpersonal and client communications
Valid driver's license
Personnel training and development
Sales proficiency
Excellent time management skills
Complaint resolution
Customer-focused
Schedule management
Effective workflow management
Customer relations
Staff education and training
Shipping, receiving and warehousing
Team leadership
Cash handling
Adherence to high customer service standards
Hard working
Always looking for a way to better myself
Desire success
Self motivated
Timeline
Animal Control Officer
Alamance County Sheriff's Office
04.2024 - 01.2026
Animal Control Officer
Burlington Animal Services
08.2022 - 04.2024
Insurance Agent
Bankers Life
07.2020 - 07.2021
Personal Vehicle Driver
UPS
11.2019 - 01.2020
Foreman
A&J Logging
06.2012 - 10.2019
General Manager
GoodTimes Restaurant
07.2011 - 10.2013
Incomplete - Mechatronics
ECPI University
Incomplete - EMT
GTCC
High School Diploma -
Great Britain Academy