James Norton
Columbia,MO
Summary
A seasoned Account Manager with a proven track record at Crown Lift Trucks, I excel in relationship building and CRM proficiency. Achievements include boosting client satisfaction through strategic account development and leveraging data for decision-making. Expert in navigating complex negotiations, my approach combines strong networking skills with a deep understanding of customer needs.
Diligent [Desired Position] with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Overview
10
10
years of professional experience
Work History
Account Manager
Crown Lift Trucks
03.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
Account Representative
Crown Lift Trucks
08.2021 - 03.2024
- Developed and implemented sales strategies to increase revenue.
- Utilized CRM software to track customer interactions, manage pipelines, and forecast sales results accurately.
- Developed targeted account strategies to achieve company sales goals and objectives.
- Conducted market research to identify emerging trends, competitive analysis, and potential growth areas within the industry.
- Collaborated with cross-functional teams to ensure seamless coordination during the sales process – from lead generation to closing deals.
Basketball Skills Trainer
Self
02.2019 - 07.2021
- Enhanced player performance by developing individualized training programs tailored to their specific needs and goals.
- Collaborated with coaching staff to design effective practice schedules focusing on skill development and refinement.
- Facilitated open forums where athletes were encouraged to voice concerns, offer suggestions, and share experiences – ultimately fostering a more inclusive team culture.
- Excelled in time management by creating efficient practice plans that maximized skill development while minimizing wasted time spent on non-essential activities.
Server
Olive Garden
04.2017 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Concrete Laborer
Emery Sapp and Sons, ESS
05.2015 - 05.2016
- Leveled, smoothed, and finished surfaces of poured concrete for construction projects.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Demolished and repaired old concrete surfaces.
- Set wood and other forming materials to prepare for concrete pours.
Education
Bachelor of Science - Health And Human Services
Missouri State University
Springfield, MO05-2021
Skills
- Relationship building and management
- Account development
- Client rapport
- CRM proficiency
- Cold calling skills
- Data-driven decision-making
Timeline
Account Manager
Crown Lift Trucks
03.2024 - Current
Account Representative
Crown Lift Trucks
08.2021 - 03.2024
Basketball Skills Trainer
Self
02.2019 - 07.2021
Server
Olive Garden
04.2017 - 05.2019
Concrete Laborer
Emery Sapp and Sons, ESS
05.2015 - 05.2016
Bachelor of Science - Health And Human Services
Missouri State University
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