Kasey Clements
Bowdon
Summary
Skilled in technical troubleshooting and fostering client relationships, I enhanced system performance and customer satisfaction at Crown Lift Trucks. Leveraging expertise in preventive maintenance and teamwork, I streamlined service processes and improved efficiency, achieving exceptional service feedback. My mechanical aptitude and customer service skills drove significant achievements in fast-paced environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Field Service Technician
Crown Lift Trucks
01.2021 - 02.2025
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Forklift Operator
Datstrucking
05.2019 - 05.2020
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
Service Writer
Walmart
12.2018 - 05.2019
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
Electronics Technician
US Navy
04.2010 - 09.2018
- Utilized advanced diagnostic tools for accurate identification of system faults, minimizing repair times significantly.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Enhanced system performance by troubleshooting and repairing electronic equipment.
- Installed and maintained a variety of electrical and electronic components in accordance with approved methods and procedures.
- Troubleshot and resolved equipment failures to reduce operational disruption.
- Delivered high-quality results under pressure by managing multiple simultaneous projects with tight deadlines efficiently.
- Responded quickly to emergency calls, limiting electrical risk and equipment downtime.
- Increased workplace safety through proactive identification of potential hazards associated with electronic equipment operations.
Education
No Degree - Mechanic
Motorcycle Mechanics Institute (MMI)
Phoenix, AZ03-2020
High School Diploma -
Villa Rica High
Villa Rica, GA06-2007
Skills
- Field repairs
- Preventive Maintenance
- Customer service
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Training and mentoring
- Technical support
Certification
- Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
Timeline
Field Service Technician
Crown Lift Trucks
01.2021 - 02.2025
Forklift Operator
Datstrucking
05.2019 - 05.2020
Service Writer
Walmart
12.2018 - 05.2019
Electronics Technician
US Navy
04.2010 - 09.2018
- Forklift Operator Certification - Occupational Safety and Health Administration or independent providers.
No Degree - Mechanic
Motorcycle Mechanics Institute (MMI)
High School Diploma -
Villa Rica High
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