Ty Parsons
Jasper,TX
Summary
Field Service Technician with a proven track record at Marmon Industrial Water, excelling in troubleshooting and repair. Recognized for enhancing customer satisfaction through prompt service and effective communication. Skilled in preventive maintenance and equipment inspection, demonstrating strong problem-solving abilities and a commitment to safety and quality.
Overview
2
2
years of professional experience
Work History
Field Service Technician
Marmon Industrial Water
09.2024 - 2027
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Operated hand tools and power equipment according to company safety procedures.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Followed safety procedures to avoid injuries in field.
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Maximized operational efficiency by consistently meeting deadlines and maintaining a high level of productivity while adhering to safety guidelines.
- Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
Boilermaker
B&E Resources
04.2024 - 09.2024
- Measured old structural parts or assemblies to determine dimensional requirements of replacements parts.
- Maintained compliance with all safety procedures from both client and employer.
- Tightened or replaced bolts and gaskets to repair leaks.
- Inspected equipment and structures to determine scope of work (SOW).
- Interpreted blueprints, sketches, and specifications for each job.
- Dismantled equipment or devices to gain access and remove defective parts or components.
- Inspected equipment, structures and materials to identify cause of errors.
- Inspected and lubricated valves; removed, replaced, or installed components to correct operating deficiencies.
- Ensured compliance with industry regulations through diligent adherence to codes and guidelines in all tasks performed.
Lineman
PG&E
08.2022 - 03.2024
- Performed maintenance and reconducting work in varied weather conditions.
- Responded to emergencies and outages that required additional labor and assistance for repairs.
- Worked on both dead and energized lines.
- Removed old poles and hardware and replaced with new equipment.
- Utilized advanced diagnostic tools to identify issues in power lines, ensuring timely repairs and minimal downtime.
Education
Brookeland High School
Brookeland, TXTrade Certificates - Electrical Line And Power
Kilgore College
Kilgore, TXSkills
- Problem-solving
- Positive attitude
- Troubleshooting and repair
- Field repairs
- Preventive Maintenance
- Technical troubleshooting
- Teamwork and coordination
- Mechanical aptitude
- Valid Driver's license
- Power tools operation
- Repair and installation
- Courteous and professional
- Installation and maintenance
- Electrical troubleshooting
- Service quality
- Equipment inspection
- Equipment Repair
- Accountability and work ethic
- MS office
- Field production
- OSHA certification
- Mechanical background
- Hand tools proficiency
- Diagnostics and troubleshooting
- Equipment troubleshooting
- System repairs
Timeline
Field Service Technician
Marmon Industrial Water
09.2024 - 2027
Boilermaker
B&E Resources
04.2024 - 09.2024
Lineman
PG&E
08.2022 - 03.2024
Brookeland High School
Trade Certificates - Electrical Line And Power
Kilgore College
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