Owned and operated Rodgers Bros Burgers, Brews, & Sports in Cullowhee NC.
Directed strategic planning initiatives to enhance operational efficiency.
Cultivated strong relationships with suppliers to negotiate favorable terms and improve product quality.
Developed performance metrics to assess restaurant operations, driving continuous improvement initiatives based on data analysis.
Oversaw compliance with health and safety regulations, ensuring operational integrity across all establishments.
Oversaw marketing initiatives.
Directed a workforce exceeding 30 members.
President JOR Foods, Inc. Zaxby’s Franchise Owner
Zaxby’s
08.2006 - 12.2021
Managed operations for Zaxby's restaurant franchisee.
Earned prestigious accolade for exceptional sales in Waynesville NC store.
Supervised management teams in multiple eateries.
Recruited and developed store managers for overseeing various locations.
Developed strategic marketing plans to enhance sales growth.
Sales Representative
Morris Communications
07.2000 - 09.2004
Generated leads through effective communication and relationship-building with potential clients.
Developed and delivered persuasive sales presentations tailored to client needs.
Utilized CRM software to track customer interactions and sales progress effectively.
Collaborated with marketing teams to align promotional strategies with sales objectives.
Established strong client relationships, resulting in high levels of customer satisfaction and loyalty.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
BS Degree - Sports Management
Western Carolina University
01.1995
High School - undefined
Cedar Shoals
01.1991
Skills
Leadership team building
Organizational leadership
Strategic planning
Operational excellence
Integrity and ethics
Employee relations
Crisis management
Community Service
Board Member of the Jackson County NC Chamber of Commerce., Board Member WCU Catamount Club., Member of Tuckston United Methodist Church, Previous T ball coach.
Family
Children: John Thomas, Georgia, Charlie, James Blair, Van