James Orris
Lewisberry,PA
Summary
Dynamic professional with a proven track record in high-stress customer service and efficient logistics, exemplified during tenure at Jerry's Towing. Expert in safe driving and problem-solving, enhancing operational efficiency and client satisfaction. Demonstrates strong work ethic and organizational skills, significantly improving response times and delivery accuracy.
Overview
20
20
years of professional experience
Work History
Warehouse Worker
Ames True Temper
04.2018 - 12.2024
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Consistently lifted materials weighing as much as 80 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
Tow Truck Driver
Jerry's Towing
10.2013 - 07.2018
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Answered roadside assistance calls for tows and other vehicle support.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Delivery Driver
Right Now Delivery
06.2005 - 10.2013
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Diploma - General Studies
Cumberland Valley High School
Mechanicsburg, PA06.1989
Diploma - Auto Mechanic
Cumberland Perry Votec
Mechanicsburg, PA06.1989
Skills
- Strong work ethic
- Safe driving practices
- Customer service
- Organization and planning
- Problem-solving capacity
- Attention to detail
Timeline
Warehouse Worker
Ames True Temper
04.2018 - 12.2024
Tow Truck Driver
Jerry's Towing
10.2013 - 07.2018
Delivery Driver
Right Now Delivery
06.2005 - 10.2013
Diploma - General Studies
Cumberland Valley High School
Diploma - Auto Mechanic
Cumberland Perry Votec
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