James O'Shea
Queens ,NY
Summary
Talented server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Server, Shift Lead
Citizens Of Bleeker
01.2022 - 06.2022
- Completed store opening and closing procedures and balanced tills.
- Helped store management meet standards of service and quality in daily operations.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Juice Basin
04.2019 - 10.2019
- Used POS system to accurately enter orders and process payments.
- Followed exact recipes for mixing and preparing beverage and food items.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained regular and consistent attendance and punctuality.
Server
SonnyBoy
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lighting Specialist, Project Manager
Tom O'Shea Landscaping, LLC
09.2022 - 12.2022
- Designed outdoor lighting, managed installations, sales and customer relations.
Piano Technician
Lindeblad Piano Restoration, LLC
01.2020 - 09.2021
- Worked with wood, metal, plastic and fiberglass to complete high-quality repairs.
- Reassembled instruments using hand and power tools and glue, clamps and lubricant as necessary.
- Organized and detail-oriented with strong work ethic.
- Worked well in team settings, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Arts - Audio Engineering
Bergen Community College
Paramus, NJ06.2019
Skills
- Engaging with Diverse Customers
- Strong Communication and Interpersonal Skills
- Cash Register Systems
- Time Management Skills
- High-Volume Dining
- Menu Item Recommendation
Timeline
Lighting Specialist, Project Manager
Tom O'Shea Landscaping, LLC
09.2022 - 12.2022
Server, Shift Lead
Citizens Of Bleeker
01.2022 - 06.2022
Piano Technician
Lindeblad Piano Restoration, LLC
01.2020 - 09.2021
Barista
Juice Basin
04.2019 - 10.2019
Server
SonnyBoy
Associate of Arts - Audio Engineering
Bergen Community College