Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Retail Store Manager
MobileOne LLC., Wireless Vision LLC
08.2023 - Current
Exceeded sales goals and accomplished business objectives by taking Ownership over the Store's performance and being the primary presence on the Sales Floor.
Drives key performance metrics by being a top performer on the Universal Leaderboard. Already a top 25 finish in February 2024.
Turned a bottom-performing location into a Top-Performing Store and made a meaningful contribution to being in the top #1 Region (OR South Dawgs).
Proactive Leader that makes sure that the Store performs well and executes.
Retail Assistant Manager
Wireless Vision
08.2021 - 08.2023
Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement
Audited store operations and records under management direction and resolved discrepancies
Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Customer Service Manager
J & B Ventures
01.2017 - 03.2020
Controlled resources and utilized assets to achieve qualitative and quantitative targets
Followed through with client requests to resolve problems
Collaborated with upper management to improve customer service processes and support structures company-wide.
Airman
U.S. Navy
01.2008 - 03.2010
Earned the Navy Achiemevement Medal
Coordinated shipments and tracked progress to facilitate timely delivery
Monitored and adjusted inventory levels according to demand.
Education
Bachelor of Science - Lean Six Sigma Black Belt
Villanova
Villanova, PA
04.2012
Skills
Articulate
Team Player
Innovative
Professional
Customer Service Expert
Problem Solving
Attention to Detail
Influencer
Certification
Certified Change Manager, PROSCI, Certified Change Manager utilizing PROSCI methodologies and the ADKAR model.
Timeline
Retail Store Manager
MobileOne LLC., Wireless Vision LLC
08.2023 - Current
Retail Assistant Manager
Wireless Vision
08.2021 - 08.2023
Customer Service Manager
J & B Ventures
01.2017 - 03.2020
Airman
U.S. Navy
01.2008 - 03.2010
Bachelor of Science - Lean Six Sigma Black Belt
Villanova
Certified Change Manager, PROSCI, Certified Change Manager utilizing PROSCI methodologies and the ADKAR model.
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