James Painter
Houstin,TX
Summary
Dynamic and motivated professional eager to embrace new challenges and drive success. Strong work ethic, adaptability, and exceptional interpersonal skills foster collaboration and productivity. Proven ability to work effectively in independent settings while rapidly mastering new concepts and technologies. Committed to continuous improvement and delivering high-quality results in every endeavor.
Overview
6
6
years of professional experience
Work History
Tier 3/Technical Project Manager
3qube Consulting
10.2025 - Current
- Successfully deployed and implemented ManageEngine Endpoint Central to enhance endpoint management and security.
- Led and coordinated PC refresh initiatives, including hardware replacement, user migration, and deployment activities.
- Resolved long-standing technical issues impacting multiple users by conducting thorough investigations
- Improved team productivity with thorough documentation of resolved issues for future reference.
- Managed backup operations and performed regular restore testing to ensure data integrity, business continuity, and reliable disaster recovery capabilities.
Field Service Technician
Lsg Sky Chefs
09.2024 - 08.2025
- Traveled to customer sites to ensure projects stayed on schedule while maintaining high-quality standards.
- Provided clear guidance to internal teams, setting expectations and deadlines for deliverables.
- Assisted customers with installation, setup, and training of new machines.
- Resolved customer issues promptly by troubleshooting hardware and software problems remotely or on-site.
- Installed switches and firewalls in large-scale enterprise environments.
- Performed system maintenance, including patching, upgrades, hardware replacements, and software installations.
Infrastructure Team
Disa
12.2022 - 07.2024
- Led a team of six IT professionals, managed daily operations, and ensured the delivery of highquality technical support.
- Directed the setup and oversight of Duo Security's multi-factor authentication (MFA) across the organization, monitored authentication logs, and swiftly resolved anomalies or security issues.
- Oversaw patch management, addressed threats, administered mobile devices, and managed BitLocker encryption.
- Managed and tracked hardware and software inventory, ensuring accurate records and compliance with company standards.
- Ordered necessary equipment following purchasing processes to maintain operational readiness.
- Delivered exceptional technical support, resolved advanced issues, and curated a knowledge base of recognized challenges, solutions, and best practices.
- Provided mentorship, training, and career development opportunities for team members to advance their skills and knowledge.
- Led the implementation of Windows Autopilot to streamline the modern provisioning process for Windows devices.
- Led laptop deployments for newly acquired employees during company acquisitions, ensuring seamless integration into IT systems.
- Performed end-to-end operating system deployments, ensuring timely and successful rollout of devices.
Asset Management Analyst
GenesisCare
08.2020 - 08.2022
- IT Asset Tracking & Lifecycle Management
- Onboarding and offboarding new employees
- Standardized new computers by deploying company approved images
- Configured and installed applications including Windows 10, Office 365, Microsoft Teams, and proprietary business software
- Managed setup and dispatch of new and replacement hardware/peripherals
- Directed projects including upgrading from Windows 7 to Windows 10 and establishing new company locations
Education
Associate Degree - Information Security
Collin College
Dallas, TX07-2018
Skills
- Problem-Solving
- Active Directory
- MFA
- Group Policy
- MDM
- Intune
- Entra
- Asset Management
Timeline
Tier 3/Technical Project Manager
3qube Consulting
10.2025 - Current
Field Service Technician
Lsg Sky Chefs
09.2024 - 08.2025
Infrastructure Team
Disa
12.2022 - 07.2024
Asset Management Analyst
GenesisCare
08.2020 - 08.2022
Associate Degree - Information Security
Collin College