Summary
Overview
Work History
Education
Skills
Timeline
Generic

James Paluch

Kempner,TX

Summary

Dynamic leader with a proven track record at SURPLUSYOU LLC, enhancing customer satisfaction through strategic initiatives and operational excellence. Skilled in conflict resolution and relationship building, I successfully reduced costs while improving service quality. My expertise in sales training and organizational leadership drives team performance and fosters a culture of success.

Overview

20
20
years of professional experience

Work History

President

SURPLUSYOU LLC
06.2011 - Current
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Reduced operational costs through strategic cost management initiatives.
  • Purchased new inventory for re-sale.
  • Oversaw logistics and freight of any inbound and outbound shipments.

Warehouse Inventory Specialist

Gadgets Plus
10.2009 - 02.2011
  • Conducted weekly cycle counts to maintain accurate inventory records and identify discrepancies promptly.
  • Improved order accuracy with thorough inventory audits and regular stock checks.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Provided comprehensive training for new hires on warehouse procedures, safety protocols, and equipment usage.
  • Completed physical inventory counts each month.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Customer Service Representative

1-800-flowers.com
08.2007 - 06.2008
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Sales Supervisor

1800GOTJUNK?
07.2005 - 06.2007
  • Increased customer satisfaction by addressing and resolving client concerns efficiently.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Effectively coached team members to reach weekly and monthly sales goals.

Education

No Degree - Criminal Justice

Moraine Valley Community College
Palos Hills, IL
06-2007

High School Diploma -

Victor J. Andrew Highschool
Tinley Park, IL
06-2005

Skills

  • Organizational leadership
  • Operational excellence
  • Excellent people skills
  • Listening skills
  • Relationship building
  • Conflict resolution
  • Guest relations
  • Sales training

Timeline

President

SURPLUSYOU LLC
06.2011 - Current

Warehouse Inventory Specialist

Gadgets Plus
10.2009 - 02.2011

Customer Service Representative

1-800-flowers.com
08.2007 - 06.2008

Sales Supervisor

1800GOTJUNK?
07.2005 - 06.2007

No Degree - Criminal Justice

Moraine Valley Community College

High School Diploma -

Victor J. Andrew Highschool

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