James Pate
Las Vegas,NV
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
8
8
years of professional experience
Work History
Freight Broker
Quadrant Logistics LLC
01.2022 - 11.2023
- Operating in the field of freight transportations, I am responsible for high quality customer relations, while managing delivery of products in a safe and timely manner
- Generating leads and attracting new prospects, and developing a sales pipeline as well as identifying and selecting reputable and safe carriers for freight services
- Provided customers with shipping quotes, booking orders with carriers, and assist to prepare carriers with loads.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Communicated with drivers and dispatch to coordinate delivery schedules.
Sales Agent
Regus Sales
03.2020 - 11.2021
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Identified new targets, developed new business opportunities and presented product lines to customers.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Set and achieved company defined sales goals.
Sales Manager/ Concierge
Lavish Lifts LLC
03.2018 - 03.2020
- Operating in the transportation and nightlife, I was responsible for delivering the highest level of customer service to each and every customer
- I provided travel packages tailored to each group's specific needs to ensure their Las Vegas vacation was one to remember
- Being a business relying mostly on tourists has taught me how to draw in and close a customer quickly and efficiently
- I have developed my customer service skills to be able to talk to anyone confidently which has taken my sales ability to new heights.
Shift Manager
Philly’s Famous Waterice
04.2016 - 02.2018
- Responsible for the count and drop off of the register which gave me a great understanding of profit margin and day to day operational cost.
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
Education
Associates of Business -
College of Southern Nevada
Las Vegas, NV03.2024
High school Diploma -
NWCTA
06.2013
Skills
- Direct Sales
- Sales Pipeline Management
- Rate negotiation
- Logistics Management
- Key relationship management
- Data Analytics
Timeline
Freight Broker
Quadrant Logistics LLC
01.2022 - 11.2023
Sales Agent
Regus Sales
03.2020 - 11.2021
Sales Manager/ Concierge
Lavish Lifts LLC
03.2018 - 03.2020
Shift Manager
Philly’s Famous Waterice
04.2016 - 02.2018
Associates of Business -
College of Southern Nevada
High school Diploma -
NWCTA