James Patten
Greenfield,MA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Post Office Manager
Hampshire College
Amherst, MA
01.2006 - Current
- Supervise staff to ensure efficient mail handling and customer service.
- Manage daily operations of campus postal services and mail distribution.
- Train employees on USPS Classifications, regulations and proper mailing procedures.
- Ensure compliance with postal regulations and campus policies.
- Address customer inquiries regarding mail services and tracking information.
- Deliver mail and packages to campus department mailstops.
- Maintain inventory of postage stamps and other supplies.
- Perform monthly reports of financial records associated with post office transactions.
- Maintain and service delivery vehicle.
- Manage updating, opening, and closing of mailboxes to ensure accessibility for users.
- Order materials needed and manage budget.
On-Site Service Specialist
IKON Office Solutions, Ricoh USA
Glastonbury, Connecticut
2001 - 2005
- Delivered on-site support to enhance operational efficiency for corporations and businesses.
- Communicated effectively with clients to understand their service requirements.
- Built strong customer relationships through attentive and responsive service delivery.
- Enhanced customer satisfaction by managing email and telephone interactions effectively.
- Responded promptly to emergency requests for service assistance.
- Mailroom support (sorting and delivery to offices).
- Operated digital printers and processed print jobs.
- Monitored supply levels and initiated restocking when necessary.
- Shipped printed materials to other locations.
- Received packages and promptly notified relevant personnel about their arrival.
Education
Associate of Science - Recreation & Leisure Services
Greenfield Community College
Greenfield, MA06-1994
High School Diploma -
Greenfield High School
Greenfield, MA06-1991
Skills
- Mail handling
- Inventory management
- Customer service
- Compliance assurance
- Employee training
- Cost savings implementation
- Problem resolution
- Attention to detail
- Time management
- Relationship building
- Public relations
- Adaptability
- Active listening
- Teamwork
- Self motivation
Certification
- Office Services Professional Certificate
- Title IX and Sexual Harassment and Prevention Certificate of Completion
- Red Cross Bystander 1st Aid and CPR with AED training
- Defensive Driving Certification
Affiliations
- Officer for Knights of Columbus Council #133, Greenfield MA
- Franklin County Community Chorus
- Blessed Trinity Parish Choir and Cantor
- Monday Night Classic Bowling League
- Greenfield Community Band
- Taps Across America
- Amateur Photographer
Timeline
Post Office Manager
Hampshire College
01.2006 - Current
On-Site Service Specialist
IKON Office Solutions, Ricoh USA
2001 - 2005
Associate of Science - Recreation & Leisure Services
Greenfield Community College
High School Diploma -
Greenfield High School