James Patton
Watson
Summary
Highly efficient and well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
4
4
years of professional experience
Work History
Crew Member
Wendys Restaurant
Effingham, IL
01.2020 - Current
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves to organize aisles in assigned department.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Backed up servers by setting up trays and completing some food deliveries.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Replenished serving stations with fresh food and cleaned up spills.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
GED -
Lincoln High School
Vincennes, IN09.2019
Skills
- Radar System Operation
- Pack Deliveries
- Cleaning
- Food Arrangement
- Store Opening and Closing
- Telephone Etiquette
- Food Running
- Hospitality Service Expertise
- Menu and Nutrition Database Software
- Forklift Operation
- Performance Improvement
- Valid Driver's License
- Service-Orientation
- Clear Communication
- Preventing Food Spoilage
- Persuasion
- Plates Presentation
- Company Standards
- Cash Handling
- Taking Orders
- Slicing Techniques
- Housekeeping
- Ordering Procedures
- Time Management
- Sales Expertise
- Cash Drawer Reconciliation
- Front of House Management
- Complex Problem-Solving
- Teamwork and Collaboration
- Learning Strategies
- Machine Operation
- Salesmanship
- Restock Shelves
- Daily Food Preparation
- Willingness to Learn
- Safe Vehicle Operations
- Operate Cash Register
- Active Listening
- Maintenance and Repair
- Groundskeeping and Landscaping
- Workstation Setup and Breakdown
- Slicer Operation
- Docking Management
- Social Perceptiveness
- Team Contribution
- Stocking and Replenishing
- Seating and Table Management
- Verbal and Written Communication
- Knowledge of State Regulations
- Adaptability and Flexibility
- Monitoring
- Training and Motivation
- Restaurant Operation
- Clean Countertops
- Speaking
- Supplies Monitoring and Restocking
- Health and Safety Compliance
- Quality Control Checks
- Process Monitoring and Improvement
- Interactive Communication Skills
- Critical Thinking
- Workplace Efficiency
- Heavy Lifting
- Safety
- Order Delivery Practices
- Crew Leadership
- Positive Company Representation
- Serve Customers
Languages
German
Professional Working
Japanese
Professional Working
Gaeilge
Full Professional
English
Native or Bilingual
Timeline
Crew Member
Wendys Restaurant
01.2020 - Current
GED -
Lincoln High School