James Pearce
New York
Summary
Experienced educator transitioned into service-oriented roles, leveraging strong communication skills and a dedication to continuous learning. Adept at adapting to diverse responsibilities while maintaining high standards of professionalism. Passionate about fostering meaningful connections and delivering exceptional experiences through empathetic engagement. Committed to upholding values of teamwork, integrity, and personal growth in every endeavor.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Head Waiter
Lakeside Grill
Smithville
09.2021 - Current
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Resolved customer complaints in a polite manner according to company policy.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Adhered to cash handling policies when accepting payments from customers.
- Assisted servers with taking orders from customers as needed during peak hours.
- Verified that all items ordered were delivered correctly to each table.
- Inspected dishes before they were served for presentation and temperature accuracy.
- Trained new waiters on food service procedures and customer service standards.
Restaurant Waiter
Fred and Ethels Lanturn Light
Smithville
09.2017 - 01.2019
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Resolved customer complaints in a polite manner according to company policy.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Participated in banquets or catering functions held outside restaurant premises.
Food Runner and Barback
Daddy O LBI
Long Beach Island
05.2016 - 09.2017
- Replenished water glasses, bread baskets, condiments and other necessities during meal service.
- Responded promptly to customer inquiries and requests for additional items or services.
- Communicated with chefs regarding potential menu changes or specials for the day.
- Informed servers of any special dietary needs or allergies communicated by customers.
- Ensured that all orders were correct before leaving the kitchen area.
- Resolved customer complaints quickly and efficiently while adhering to company policies.
Education
Bachelor of Arts - Teacher of Social Studies
Kean University
Union, NJ 01.2015 - 11.2022
Skills
- Customer service
- Order accuracy
- Menu knowledge
- POS system operation
- Cash handling
- Vendor management
- Team leadership
- Quality control
- Conflict resolution
- Attention to detail
- Effective communication
- Special dietary requirements
- Wait staff training
- Basic accounting
- Team supervision
Certification
- TIPS Certified
- First Aid American Red Cross
Languages
English
Native/ Bilingual
Timeline
Head Waiter
Lakeside Grill
09.2021 - Current
Restaurant Waiter
Fred and Ethels Lanturn Light
09.2017 - 01.2019
Food Runner and Barback
Daddy O LBI
05.2016 - 09.2017
Bachelor of Arts - Teacher of Social Studies
Kean University
01.2015 - 11.2022