Summary
Overview
Work History
Education
Skills
Custom
Timeline
Generic

James Perdue

Columbus

Summary

Dynamic professional with extensive experience in inmate supervision at the Ohio Dept. of Rehabilitation & Correction. Proven expertise in conflict resolution and emergency response, fostering a secure environment. Adept at enforcing policies and delivering exceptional customer service, consistently enhancing satisfaction and safety within high-pressure settings.

Overview

9
9
years of professional experience

Work History

Correctional Officer

Ohio Dept. Of Rehabilitation & Correction
London
12.2023 - Current
  • Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
  • Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
  • Enforced institutional policies and procedures to maintain order and security within the correctional facility.
  • Reported on quality of inmate work and violations committed by prisoners.
  • Conducted searches of inmates and visitors to prevent the smuggling of contraband.
  • Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.

Customer Service Representative

Aetna, a CVS Health
Columbus
08.2021 - 11.2023
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Developed strong customer relationships to encourage repeat business.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

OptumRx
Columbus
03.2019 - 07.2021
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.

Customer Service Representative

Meritain Health an Aetna
TAMPA
10.2016 - 01.2019
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Used approved scripts to de-escalate angry customers during telephone interactions.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Updated and maintained databases with current information.
  • Conducted regular follow-up calls with customers after resolving their issues.

Education

High School Diploma -

Steubenvile High School
Steubenville, OH

Skills

  • Inmate supervision
  • Conflict resolution
  • First aid administration
  • Contraband detection
  • Policy enforcement
  • Emergency response
  • Customer service
  • Attention to detail
  • Communication skills
  • Decision-making
  • Problem-solving

Custom

  • Military US Army 10 years 7 month
  • High School and College basketball official
  • Volunteer and Central Ohio Boys Club

Timeline

Correctional Officer

Ohio Dept. Of Rehabilitation & Correction
12.2023 - Current

Customer Service Representative

Aetna, a CVS Health
08.2021 - 11.2023

Customer Service Representative

OptumRx
03.2019 - 07.2021

Customer Service Representative

Meritain Health an Aetna
10.2016 - 01.2019

High School Diploma -

Steubenvile High School

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James Perdue