Summary
Overview
Work History
Education
Skills
Timeline
Receptionist
James Perry

James Perry

IT Professional
Knightdale,NC

Summary

Pragmatic IT Professional with 8+ years of experience in IT Helpdesk Support. Has CompTIA A+ Certification and CompTIA Network+ Certification. Seeking to leverage solid technical skills and abilities to advance my career as the next Cybersecurity Apprentice.

Overview

8
8
years of professional experience

Work History

Biomed Equipment Technician

UNC Rex Healthcare
Raleigh, NC
08.2006 - 04.2009
  • Responsible for repairs, calibrations, routine inspections of various medical devices and IT equipment
  • Patient monitoring, surgical procedure devices, and telemetry networks
  • Successfully kept medical devices and networks up and running by utilizing all available resources including preventive maintenance, troubleshooting skills, electronics and IT skills, consultation with co-workers, supervisors, technical manuals and manufacturer tech support.

Tech Support Representative

Canon ITS
Chesapeake, VA
08.2003 - 08.2006
  • Telephone and email tech support provided for Canon printers, multi-function devices, scanners and fax machines products
  • Utilized technical knowledge, manuals, knowledgebase, Senior techs and intranet resources to quickly resolve customer technical issues.

Computer Technician

Harlem Partnership NY
, NY
01.2001 - 08.2003
  • Provided Computer hardware, software and network technical support to Harlem Partnership clients by utilizing technical knowledge, troubleshooting skills, and customer service skills to resolve technical issues and provide clients and staff with support to resolve IT issues.

Education

Associates Degree - Computer and Electronics, Arts Communication

ECPI University

HS - undefined

A+ CompTIA Certification, Network+ CompTIA Certification - undefined

Skills

Interpersonal Communication

Problem-Solving

Helpdesk call support

Technical issues analysis

Customer service expert

Timeline

Biomed Equipment Technician

UNC Rex Healthcare
08.2006 - 04.2009

Tech Support Representative

Canon ITS
08.2003 - 08.2006

Computer Technician

Harlem Partnership NY
01.2001 - 08.2003

Associates Degree - Computer and Electronics, Arts Communication

ECPI University

HS - undefined

A+ CompTIA Certification, Network+ CompTIA Certification - undefined

James PerryIT Professional