Tony R. Swank

To use my experiences, knowledge and strong work ethic. Continuously learning, and to provide the best possible experience to everyone that I come in contact with. To be part of a team that makes a difference. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

I took the initiative to learn a new system and then wrote the instructions on how to use it for other team members

I also took the initiative to write our IT team, to get permission to have access to features of our new purchasing system that even our director wasn't able to get permission on his own. Having these permissions allows the user to have access to purchases made by other employees in the network, saving time by not having to look up vendors, part numbers and prices, that someone else has already done the work. I was then was asked if I could get permissions for all our techs in our network which was then extended to other departments within our facility.