James Phillips
UW Medicine - Northwest Hospital & Medical Center
Ellensburg,WA
2026
years of professional experience
1
Certification
Results-driven Senior Business Analyst with expertise in healthcare system optimization. Developed core systems for Provider Timely Documentation, Capacity Management, and Patient Registries. Delivered strategic reporting and executive dashboards while enhancing clinic workflows and data management processes. Committed to leveraging technical skills to meet the diverse needs of healthcare organizations.
Skills
Documentation accuracy: Created and maintained a complete system that monitored Provider documentation completeness and accuracy which consisted of dashboards
email reminders and a provider watchlist. System adopted across UW Medicines Ambulatory departments.
Capacity planning: Collaborated with department heads and frontline staff in order to created Capacity Management dashboards. These resulted in major improvements in provider template utilization
and were also adopted throughout UW Medicines Ambulatory departments.
Referral tracking: Engineered targeted reporting workflows and custom executive dashboards to track the end-to-end lifecycle
volume
and timeliness of referrals. Monitored referral processing times to reduce bottlenecks
ensure time-to-care compliance
and maintain data integrity across specialty pathways.
Patient registries: As a Senior clinical report writer
I engineered executive dashboards (Tableau) that powered detailed patient registries. This included high level custom reporting in areas covering oncology
infusion and organ transplants
as well as hypertension
diabetes
mental health
women’s health and family medicine registries.
Project management: Managed large-scale data conversions
state audits
and federal reporting. Led executive level
in person presentations and strategy meetings with Ambulatory Division Leaders.
Data Visualization: Expert Level Tableau developer creating dashboards used across multiple departments. Authored executive level presentations for key medical personnel and hospital administrators.
Communication: Skilled in professional correspondence
and cross-departmental collaboration. Regarded throughout my career as an essential team player and analytics reporting resource.
Technical tools: SQL Server Reporting Services (SSRS) and Analysis Services. Expert-level SQL (T-SQL)
Tableau
SSRS
MS Excel Word
PowerPoint and Access
Business Objects
EPIC
Crystal Reports
Power BI and Business Objects.
Mentorship and training: Became an official Mentor to junior analysts.
Accomplishments
I was tasked with leading a Capacity Management initiative which directly led to a Top 5 place in the Vizient Ambulatory Quality and Accountability Awards.
Work History
Senior Business Analyst
9 Years 5 Months- Operational Support: Partnered with Ambulatory leadership to drive clinical operations, provider documentation timeliness, capacity and resource management initiatives and referral lifecycle reporting.
- Documentation: Managed patient safety documentation and large-scale data conversions, ensuring 100% compliance with federal standards. Designed and distributed patient registries and analytics for diabetes, hypertension, oncology/infusion, organ transplant and surgery, women’s health, well-child checks, and broader population health initiatives
- Collaborated with financial departments to analyze claims data, support annual budgets, and facilitate revenue cycle recovery efforts.
- Achievement: In 2019 led a capacity management project that elevated UW Medicines national quality ranking from 28th to the Top 5 in the Vizient Ambulatory Quality and Accountability Awards using complex analysis and teamwork among 138 medical departments. Also chosen as an official mentor to junior analysts.
- Led presentations and communicated complex information in strategic meetings with medical directors and senior administrators.
Contract Analyst
1 Year- 6 Month Contract – Medical Claim Data Conversion to New System
- Prepared report structure for conversion to new system, facilitating data migration process.
- Recreated and tested views, queries, and databases, ensuring seamless transition of insurance claim data.
- Prepared the organization’s existing report structure for conversion to a new system.
- Reconnected and redeveloped old Access Databases, redesigning forms and macros to enhance functionality and improve client mail letter formatting.
Analyst / Software Developer
- Reporting & Data Analysis:
- Developed and maintained clinical reporting solutions; created patient registries for diabetes recall systems, well child checks, childhood immunizations, women's health, and redesigned reporting for obstetrics and post-partum care.
- Coordinated project activities with stakeholders to ensure successful implementation. Collaborated with subject matter experts to enable efficient and accurate healthcare data reports and analysis.
Education
Associates Degree - Music Theory
Certification
Microsoft Training/Courses: SQL Server Reporting Services (SSRS) and Analysis Services, Advanced Training, Dashboards: Proficient in Tableau and Spotfire, 20+ years of expertise in Microsoft Transact-SQL and advanced data querying, Technical Proficiency: Expert-level SQL (T-SQL), Tableau, SSRS, Microsoft Excel, DAX, Word and Access. Business Objects, Collibra, Crystal Reports, OLAP Development, Power BI and Business Objects. Additionally experienced in ETL Processing, OLAP Cube implementation.
Education & Certifications
Mentor: Became an official mentor to junior analysts and led training initiatives for cross-functional staff at all seniority levels.
Timeline
Senior Business Analyst
UW Medicine - Northwest Hospital & Medical Center
11.2015 - 04.2025Read More
Contract Analyst
Highline Medical Services Organization
01.2014 - 01.2015Read More
Analyst / Software Developer
NeighborCare Health
2004 - 01.2014Read More
Trinity College of Music
Associates Degree from Music Theory
Read More