Summary
Overview
Work History
Education
Skills
CORE COMPETENCIES
Certification
Leadership Community Impact
References
Timeline
b4
JAMES PHILLIPS IV

JAMES PHILLIPS IV

Laplace,LA

Summary

Dynamic financial professional with a proven track record at JP Morgan Chase, specializing in capital access strategy and relationship management. Successfully mentored teams and delivered tailored financial solutions, driving significant community engagement and equity advocacy. Expert in loan packaging and data analysis, fostering inclusive growth for small businesses and underserved populations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Licensed Relationship Banker

JP Morgan Chase
New Orleans, LA
06.2021 - Current
  • Led branch initiatives to expand access to capital and financial services, with a focus on supporting underserved communities and small business owners.
  • Managed and mentored associate bankers, delivering training in ethical sales, customer engagement, and financial education to strengthen team performance and community impact.
  • Provided consultative guidance to clients, uncovering credit, deposit, and investment needs, and offering personalized solutions aligned with their goals and financial capacity.
  • Fostered inclusive growth by building trusted relationships across diverse populations, streamlining the path to funding for entrepreneurs, and advocating for clients within the bank’s broader network.
  • I represented my branch at community events and local initiatives, generating visibility, trust, and business leads through authentic engagement.
  • Created tailored capital access, budget planning, and financial relationship-building templates used by over 100 clients.
  • Regularly analyze and package financial data for loans, investment deals, and business submissions, managing tens of millions in portfolio assets.
  • Provide support to marginalized groups, emphasizing racial equity, and access to lending resources.

Energy Advisor

Franklin Energy
New Orleans, LA
07.2017 - 01.2020
  • Delivered energy assessments for homes and small businesses to identify cost-saving and environmental solutions.
  • Collaborated with utility providers and rebate programs to secure client benefits.
  • Educated community members through targeted outreach and customized plans for energy reduction.
  • Led in-person engagements and coordinated follow-ups to ensure program adoption and efficiency.

Personal Banker

Fidelity Bank
New Orleans, LA
08.2015 - 03.2017
  • Managed retail and business banking relationships, with a focus on consultative financial solutions.
  • Guided clients through mortgage, business loan, and consumer credit processes.
  • Delivered high-touch service aligned with the bank’s mission of community-centered banking.
  • Focused on inclusive practices to serve minority-owned businesses and underbanked populations.

Licensed Relationship Banker

JP Morgan Chase
New Orleans, LA
06.2011 - 01.2015
  • Played a key role in advancing customers' financial well-being by identifying opportunities and recommending banking, credit, and investment solutions that supported both short-term needs and long-term aspirations.
  • Delivered consistently high customer satisfaction by resolving inquiries with urgency, empathy, and professionalism, earning top client feedback scores.
  • Built and nurtured strong, trust-based relationships by offering tailored financial solutions aligned with each client’s unique needs and long-term goals.
  • Leveraged in-depth knowledge of banking products, market trends, and financial best practices to provide expert, strategic guidance to individual and small business clients.
  • Maintained regulatory compliance across all transactions while nurturing a service-first culture rooted in transparency, empathy, and empowerment.

Retail Sales Consultant

AT&T
Kenner, LA
07.2009 - 06.2011
  • Consistently exceeded sales targets by 110% through expert product knowledge, consultative selling, and personalized customer engagement.
  • Enhanced customer satisfaction and loyalty by delivering tailored solutions and leveraging upselling techniques to meet individual client needs.
  • Proactively tracked industry innovations to educate customers on emerging technologies, ensuring informed decision-making, and equitable access to the latest solutions.
  • Mentored new team members and fostered a collaborative environment centered on shared success and continuous learning.
  • Actively participated in community events to increase visibility, build trust, and extend access to vital resources.

Education

Bachelor of Science - Finance

Wilmington University
New Castle, DE
05.2027

Skills

  • Capital Access Strategy
  • Small business lending
  • Financial coaching
  • Workshop Development
  • Relationship Management
  • Cross-sector collaboration
  • Lending Ecosystems
  • Community Engagement
  • Loan Packaging and Data Analysis
  • Public Speaking and Presentations
  • CDFI Partnerships
  • Equity advocacy

CORE COMPETENCIES

  • Coaching, mentoring, and public speaking
  • Community engagement & equity driven service
  • Effective communication (written and verbal)
  • Goal orientation and self-motivation
  • Organizational and time management
  • Problem solving and critical thinking
  • Professionalism and reliability
  • Relationship building and trust development
  • Team collaboration and leadership

Certification

  • FINRA Series 6 Investment License
  • NMLS Mortgage Loan Originator #771386
  • Louisiana Life Insurance License #568430
  • Small Business Banking Certification (BPI)

Leadership Community Impact

  • Advisory Committee Member, Andre Cailloux Center — Invited to serve after volunteering, speaking, and facilitating strategic community connections.
  • Workshop Creator & Facilitator — Initiated and led ongoing small business-focused workshops at JP Morgan Chase beginning in 2022.
  • Capital Ecosystem Connector — Personally introduced CDFIs, lenders, and business leaders, fostering an organic network for capital movement within the New Orleans community.
  • Delivered dozens of presentations to educate marginalized groups about credit, lending, and financial systems.

References

References available upon request.

Timeline

Licensed Relationship Banker

JP Morgan Chase
06.2021 - Current

Energy Advisor

Franklin Energy
07.2017 - 01.2020

Personal Banker

Fidelity Bank
08.2015 - 03.2017

Licensed Relationship Banker

JP Morgan Chase
06.2011 - 01.2015

Retail Sales Consultant

AT&T
07.2009 - 06.2011

Bachelor of Science - Finance

Wilmington University

Similar Profiles

CREATE PROFILE
JAMES PHILLIPS IV