Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

James Pickard

2265 Four Seasons Dr. Gambrills,MD

Summary

Current Public Safety Officer with 1 year of experience serving as a Special Police Officer in Annapolis on the St. John's College Campus. Former Security Officer and Security Supervisor with 4 years of experience. Adept at quickly responding to emergency calls and dealing with the public.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Public Safety Officer II

St. John's College
04.2022 - Current
  • Provide visible security and protective services to the college community by conducting routine patrols of buildings and outdoor areas on campus. Provide basic information and directions to the campus community and the general public.
  • Officers are required to show courtesy, tact, and diplomacy in dealing with the community. This includes not just the campus community, but anyone officers have contact with in the course of their daily duties.
  • Follow campus procedures for enforcing college rule and polices, as well as state law. Commissioned officers may need to resort to physical force, when appropriate, of individuals attempting to inflict physical harm on themselves or others or commit criminal acts. Officers must understand when use of force is authorized and document it properly
  • Officers are expected to be able to work with limited supervision
  • Understand emergency response protocols. Officer must be able to identify and respond to emergencies by conducting a rapid assessing of a situation, utilizing critical decision making by employing tact, diplomacy, and individual judgment to resolve an incident
  • Coordinate response efforts to emergencies on the college with Annapolis Police and/or Fire Departments, as well as the Maryland Capitol Police and other outside agencies
  • Provide emergency first aid to injured persons and assist in the transportation arrangements of ill or injured persons when necessary
  • Engage with students who may be in crisis, providing support to such students and coordinating college or off-campus resources to facilitate the care of the students
  • Work with the Office of Student Services to coordinate housing issues and key control for dorm rooms and building access
  • Cooperate and provide direct support to superior officers or to the local police department in the investigation of any incident
  • Working knowledge of higher education issues, such as Title IX and the Clery Act. Officers are Campus Security Authorities and must know proper procedures when critical information is received about crimes or misconduct
  • Maintain situational awareness of the area surrounding the college to remain abreast of possible threats to the campus community. This includes making appropriate notifications to leadership for emergency notifications to the campus community
  • Complete necessary administrative reports/forms related to incidents and/or arrests, to include gathering pertinent information from participants and/or witnesses
  • Maintain and manage various databases, such as records management, vehicle registration, emergency contact information, and class schedules
  • Perform as a Field Training Officer for newly hired officers to mentor, coach, and train them in duties of the job
  • Maintain regular radio communications with officers and college staff to receive calls for service, report any unusual situations, and to request backup when necessary
  • Engage in direct radio communications with Annapolis Police in case of emergency, in compliance with policy
  • Observe, report, and address faulty and/or unsafe situations, equipment, and lighting to include reporting fire and other safety equipment that are not in working order, setting up caution tape, traffic cones, etc.
  • Make appropriate notifications after hours for incidents that require immediate attention, such as broken or frozen pipes, broken windows, active leaks, etc. Officers may be required to take immediate actions to mitigate such incidents until appropriate personnel can response
  • Respond to calls for lockouts and admit authorized personnel to locked buildings and rooms
  • Attend internal/external courses, classes, and seminars, to further develop protective services skills and knowledge
  • Conduct security patrols on the college under conditions of darkness and inclement weather
  • Apply for a Special Police Commission within 90 days of employment and receive the same within six months of employment
  • Maintain certifications as appropriate, to include CPR, AED, tourniquet, OC spray, police baton, crowd manager, etc.
  • Make arrests and/or deal with disorderly persons as appropriate. This mandates an understanding and use of critical decision making and discretion in enforcing Maryland law and criminal procedure
  • Appear in court, prepared to testify, regarding incidents that occur in the college Community when necessary
  • Engage in crowd control for schedule events and emergency incidents. This requires officers to understand issues of the First Amendment and how they apply to the college community
  • Transport the college bank deposit
  • Must wear issued uniform, unless otherwise authorized, and carry all appropriate credentials when on duty
  • Complete routine operational procedures during each shift
  • Performs other work-related duties as requested or assigned

Security Supervisor

Allied Universal Security Services(Annapolis Mall)
09.2020 - 04.2022
  • Record required data for incident reports and files quickly and accurately.
  • Provide security team leadership and contributed to on-call duties.
  • Issue criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
  • Train new security officers on safety protocols and company standards.
  • Present reports, findings and recommendations to upper management and relayed information regarding potential threats.
  • Warn persons of rule infractions or violations and evicted violators from premises.
  • Triage problems quickly and provided precise and clear information while working under minimum supervision.
  • Circulate among patrons and customers to keep abreast of emergent security situations.
  • Act as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Immediately report safety hazards for remediation response.
  • Write reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Write detailed reports regarding daily security activities and notable incidents.
  • Respond to and thoroughly investigated reported incidents to protect company assets.
  • Collaborate with local law enforcement agencies to support criminal investigations.

Security Officer

Professional Security Consultants (Annapolis Mall)
05.2018 - 09.2020
  • Guarded restricted areas to prevent unauthorized entry.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Documented security-related situations and submitted in-depth reports to superiors.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Monitored security cameras and fire, building and alarm systems.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
  • Immediately reported safety hazards for remediation response.
  • Collaborated with local law enforcement agencies to support criminal investigations.
  • Investigated calls and complaints involving fire, theft, accident and hazard reports.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.

Pit Crew Member

Autobahn Indoor Speedway
03.2018 - 05.2018
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.

Flow Team Member

Target
11.2017 - 12.2017
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Unloaded freight upon arrival and stocked in correct warehouse location.

Back of House Team Member

Toys"R"Us
06.2017 - 07.2017
  • Unloaded products and stocked shelves to resupply new merchandise and items.
  • Unloaded freight upon arrival and stocked in correct warehouse location.
  • Learned new tasks by cross training and working in other store areas, enabling better understanding of business workflows.

Security Guard

Maryland Renaissance Festival
08.2016 - 10.2016
  • Supervised property entrances and exits and monitored employee safety.
  • Managed employee access, security roles and permissions.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.

Education

High School Diploma -

Arundel High School
Gambrills, MD
05.2017

Skills

  • CCTV experience
  • AED certified
  • People skills
  • Friendly, positive attitude
  • Customer service
  • First Aid/CPR certified
  • Reliable and trustworthy
  • Report Writing
  • Conflict De-Escalation
  • Perimeter Monitoring
  • Law Enforcement Collaboration
  • Property Patrol
  • Foot Patrolling

Additional Information

Formerly a part of The Anne Arundel County Police Explorer Program.

Certification

  • Commissioned Special Police Officer from the State of Maryland.
  • First Aid/CPR Certified

Timeline

Public Safety Officer II

St. John's College
04.2022 - Current

Security Supervisor

Allied Universal Security Services(Annapolis Mall)
09.2020 - 04.2022

Security Officer

Professional Security Consultants (Annapolis Mall)
05.2018 - 09.2020

Pit Crew Member

Autobahn Indoor Speedway
03.2018 - 05.2018

Flow Team Member

Target
11.2017 - 12.2017

Back of House Team Member

Toys"R"Us
06.2017 - 07.2017

Security Guard

Maryland Renaissance Festival
08.2016 - 10.2016

High School Diploma -

Arundel High School

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James Pickard