James Pierce
Alcoa,TN
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Overnight Stocker
Kroger
Alcoa
11.2022 - 03.2023
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated forklift and pallet jacks to unload trucks and move products throughout the store.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
- Restocked shelves according to plan-o-grams set up by management team.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Conducted price changes as needed, following established procedures.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
Lead Associate/Shift Manager
ALDI
Alcoa
10.2019 - 11.2022
- Developed and maintained a strong customer service focus to ensure client satisfaction.
- Identified potential opportunities to increase efficiency in the workplace.
- Managed daily operations of the store, including staffing, scheduling, inventory control, merchandising, and customer service activities.
- Monitored team performance to ensure goals were met or exceeded on a consistent basis.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Implemented processes that improved accuracy of cash handling procedures within the store environment.
- Assisted management in developing short-term plans for achieving long-term objectives related to growth strategies.
- Removed clutter, straightened shelves and wiped down counters to maintain clean, welcoming environment.
- Received shipments by comparing merchandise to invoices and reporting discrepancies or damage to managers.
- Processed payments and handled cash to ring up customers in retail store.
Dishwasher/Cook/Prep
Cracker Barrel
Alcoa
09.2019 - 11.2019
- Washed dishes, bused tables, and maintained cleanliness of restaurant.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
- Stocked service areas with clean plates, bowls, cups, and other items as needed.
- Cleaned food preparation areas such as countertops, cupboards, appliances exteriors, walls floors and sinks.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Unloader/Stocker
Lowe's
Alcoa
11.2018 - 06.2019
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Stacked and strapped merchandise on pallets to ensure safe transport.
- Inspected products for damages, shortages, and discrepancies.
- Followed all safety regulations when handling heavy materials.
- Utilized material handling equipment including forklifts, hand trucks, and pallet jacks.
- Loaded outgoing freight onto trailers in accordance with company guidelines.
- Participated in inventory counts to maintain accurate stock levels.
General Laborer
Matt Allen Construction
El Dorado Hills, CA
10.2017 - 05.2018
- Loaded and unloaded materials onto trucks for delivery to job sites.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
- Assisted tradespeople with tasks such as measuring, cutting, and preparing materials.
- Removed debris from construction sites and disposed of it properly.
- Completed variety of physical labor tasks.
Cap Team 2 Associate
Walmart
Alcoa
03.2015 - 10.2017
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Helped customers on floor with locating, reaching and selecting merchandise.
- Maintained, cleaned and organized backroom according to company policy.
- Used inventory management systems and completed bin audits.
- Labeled and priced merchandise, securing fragile and high-shrink products.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Unloaded incoming shipments and placed items onto designated pallets or shelves.
- Assisted customers in locating products on store shelves.
Head Lifeguard
Maryville-Alcoa Parks and Rec
Alcoa
05.2010 - 08.2014
- Ensured safety of swimmers by monitoring activities in the pool area and intervening when necessary.
- Supervised a team of lifeguards, providing guidance and instruction to ensure compliance with safety regulations.
- Maintained cleanliness of the pool deck, locker rooms, and other areas associated with the aquatic facility.
- Conducted daily chemical tests on water quality and temperature to ensure safe swimming conditions.
- Provided emergency response for medical or other emergencies as needed.
- Instructed staff in proper use of safety equipment including CPR and AED certification training.
- Coordinated scheduling of shift rotations amongst lifeguard staff members to ensure adequate coverage at all times.
- Communicated effectively with patrons regarding rules, regulations, and policies related to swimming activities.
Lawn Care Specialist
Another Lawn Service
Maryville, TN
04.2011 - 08.2013
- Maintained lawns by mowing, fertilizing, aerating and removing debris.
- Trimmed shrubs and trees to maintain desired shapes and sizes.
- Applied mulch around beds to control weeds and retain moisture in soil.
- Planted flowers, trees, bushes and other types of vegetation according to customer specifications.
Education
Associate of Science - Biology
Pellissippi State Community College
Knoxville, TN07.2016
CITC Certification - Computer Science
PellissippiRoane State Community College
Harriman, Tennessee12.2023
Skills
- Product Merchandising
- Inventory Counts
- Cash Management
- Employee Supervision
- Inventory Control
- Customer Service
- Stock Rotation
- Stock Replenishment
- Equipment Operation
- Hand Truck Operation
- Forklift Operation
- Microsoft 365
- Equipment Monitoring
- Cleaning
- Safety Awareness
- Unloading Trucks
Affiliations
- Appalachian Trail Thru Hiker 2019 & 2023
Certification
- CITC Certification
Timeline
Overnight Stocker
Kroger
11.2022 - 03.2023
Lead Associate/Shift Manager
ALDI
10.2019 - 11.2022
Dishwasher/Cook/Prep
Cracker Barrel
09.2019 - 11.2019
Unloader/Stocker
Lowe's
11.2018 - 06.2019
General Laborer
Matt Allen Construction
10.2017 - 05.2018
Cap Team 2 Associate
Walmart
03.2015 - 10.2017
Lawn Care Specialist
Another Lawn Service
04.2011 - 08.2013
Head Lifeguard
Maryville-Alcoa Parks and Rec
05.2010 - 08.2014
Associate of Science - Biology
Pellissippi State Community College
CITC Certification - Computer Science
PellissippiRoane State Community College
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