James Pless
Howell,MI
Summary
Forward-thinking professional offering more than 10 years of experience working in demanding, deadline-driven environments. Excellent skills servicing networking systems, making repairs and conducting warranty work.
Overview
10
10
years of professional experience
Work History
Lead Field Service Technician
Good Techs US
Brighton, MI
01.2018 - 08.2024
- Managed security upgrade for 25 Valvolines.
- Oversaw wireless network upgrade of 1000 wireless access points for LSG Sky Chefs in DTW.
- Managed all IW for Feldman Auto Group.
- Upgraded 3 Whole Foods managed network.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Coordinated with other departments to ensure seamless integration of new products into existing systems.
Senior Field Service Technician
Pathway Technologies LLC
Nashville
10.2015 - 01.2018
- Managed rollout of 1200 POS for Titans Stadium.
- Planned and executed installation of 2500 WAPs for Diversicare Senior Living of Alabama.
- Completed phone migration from PBX to VOIP for Five Star Senior Living facilities in Tennessee.
- Oversaw installation of digital menu boards e.g. Taco Bell, McDonald's, Tim Horton's.
- Triaged a Rocketship Academy network upgrade for multiple locations.
- Operated hand tools and power equipment according to company safety procedures.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
Field Engineer
Make IT Painless
Nashville, TN
09.2014 - 10.2015
- Installation and troubleshooting of POS for big box retailers e.g. Walmart, Target, Big Lots.
- Upgrade and installation of IP and analog cameras for local school districts.
- Completed deliverables to secure approval of work orders.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Education
Bachelor of Science - Computer Science
Schoolcraft College
04.2014
Skills
- Advanced problem solving
- Field Repairs
- Heavy Equipment Operation
- Strategic planning
- Expense reports
- Project estimation and bidding
- Systems Installation, Configuration, and Upgrading
- Blueprints and schematics
- System Installation
Timeline
Lead Field Service Technician
Good Techs US
01.2018 - 08.2024
Senior Field Service Technician
Pathway Technologies LLC
10.2015 - 01.2018
Field Engineer
Make IT Painless
09.2014 - 10.2015
Bachelor of Science - Computer Science
Schoolcraft College