James Pless
Howell,MI
Summary
Forward-thinking professional offering more than 10 years of experience working in demanding, deadline-driven environments. Excellent skills servicing networking systems, making repairs and conducting warranty work.
Overview
10
10
years of professional experience
Work History
Lead Field Service Technician
Good Techs US
01.2018 - 08.2024
- Managed security upgrade for 25 Valvolines.
- Oversaw wireless network upgrade of 1000 wireless access points for LSG Sky Chefs in DTW.
- Managed all IW for Feldman Auto Group.
- Upgraded 3 Whole Foods managed network.
- Served as the primary point of contact for clients during project implementation phase, fostering trust and loyalty.
- Coordinated with other departments to ensure seamless integration of new products into existing systems.
Senior Field Service Technician
Pathway Technologies LLC
10.2015 - 01.2018
- Managed rollout of 1200 POS for Titans Stadium.
- Planned and executed installation of 2500 WAPs for Diversicare Senior Living of Alabama.
- Completed phone migration from PBX to VOIP for Five Star Senior Living facilities in Tennessee.
- Oversaw installation of digital menu boards e.g. Taco Bell, McDonald's, Tim Horton's.
- Triaged a Rocketship Academy network upgrade for multiple locations.
- Operated hand tools and power equipment according to company safety procedures.
- Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
Field Engineer
Make IT Painless
09.2014 - 10.2015
- Installation and troubleshooting of POS for big box retailers e.g. Walmart, Target, Big Lots.
- Upgrade and installation of IP and analog cameras for local school districts.
- Completed deliverables to secure approval of work orders.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Education
Bachelor of Science - Computer Science
Schoolcraft College
04.2014
Skills
- Advanced problem solving
- Field Repairs
- Heavy Equipment Operation
- Strategic planning
- Expense reports
- Project estimation and bidding
- Systems Installation, Configuration, and Upgrading
- Blueprints and schematics
- System Installation
Timeline
Lead Field Service Technician
Good Techs US
01.2018 - 08.2024
Senior Field Service Technician
Pathway Technologies LLC
10.2015 - 01.2018
Field Engineer
Make IT Painless
09.2014 - 10.2015
Bachelor of Science - Computer Science
Schoolcraft College