James Poland
Medina
Summary
Dynamic and results-driven delivery professional with extensive experience at DoorDash and Uber. Expert in urban delivery management and time management, consistently achieving high customer satisfaction ratings. Proven ability to optimize routes and maintain professional relationships, ensuring timely and safe transportation while adhering to company guidelines.
Overview
11
11
years of professional experience
Work History
Food Delivery Driver
DoorDash
01.2023 - Current
- Developed and maintained professional relations between customer, store personnel, and company.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
Rideshare Driver
Uber
01.2015 - Current
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Followed company guidelines and policies when interacting with passengers.
Driver
Brother's Transport
02.2019 - 10.2019
- Coordinated efficient routes to avoid delays and optimize schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Transported people safely from home to work and vice versa.
- Maintained professional relationship and good standing with clientele.
Education
No Degree -
Lakewood High School
Lakewood, OHSkills
- Urban delivery management
- Decision-making
- Smartphone operation
- Mileage tracking
- Delivery confirmations
- Time management
- Flexible schedule
Timeline
Food Delivery Driver
DoorDash
01.2023 - Current
Driver
Brother's Transport
02.2019 - 10.2019
Rideshare Driver
Uber
01.2015 - Current
No Degree -
Lakewood High School