Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAMES PRATT

Fort Walton Beach,FL

Summary

Dynamic professional with extensive experience at Nike and the United States Air Force, excelling in customer service and staff management. Proven track record in process improvement and inventory management, enhancing operational efficiency. Adept at training teams and leveraging data analytics to drive strategic planning and achieve organizational goals.

Overview

15
15
years of professional experience

Work History

Retail Athlete

Nike
Destin, FL
03.2024 - Current
  • Maintained knowledge of current promotions and advertisements to better assist customers.
  • Ensured compliance with company policies and procedures related to safety, security and loss prevention.
  • Greeted customers and provided exceptional customer service.
  • Managed inventory levels to ensure adequate stock on hand for customers' needs.
  • Processed online orders for delivery or pick up in store locations.
  • Conducted regular audits of floor merchandise placement according to planograms.
  • Prepared promotional materials such as signs, flyers and banners for special events.
  • Maintained cleanliness of the store environment including shelves, racks, floors, restrooms and windows.
  • Assisted customers with selection of appropriate sports apparel, equipment and merchandise.
  • Worked collaboratively with other associates within the department to meet sales goals.
  • Provided accurate information about product features, pricing and availability to customers.
  • Collected payments from customers using cash registers or other point-of-sale systems.

Cargo Operations Supervisor

Unite States Air Force
Eglin, FL
01.2017 - 02.2024
  • Evaluated staff performance, communicating feedback, and setting personal goals.
  • Tracked employee performance to determine areas of strength and improvement.
  • Monitored shipment progress, tracking movement and delivery confirmation.
  • Oversaw and coordinated freight loading, leveraging industry knowledge to address weight distribution and load requirements.
  • Trained and mentored junior staff on operational procedures and safety protocols.
  • Supervised daily operations and ensured compliance with military standards.
  • Coordinated logistics for personnel and equipment deployment across various missions.

Cargo Specialist

United States Air Force
Eglin, FL
01.2018 - 12.2021
  • Used automated and manual data processing systems (GATES) for cargo inspections and inventory.
  • Coached and trained over 45 new personnel to promote smooth transition to job tasks.
  • Inspected items for transport for compliance with flight safety specifications.
  • Operated forklifts, pallet jacks and other heavy equipment while adhering to strict safety protocols.

Passenger Service Supervisor

United States Air Force
Eglin, FL
01.2011 - 12.2017
  • Processed passenger documentation for travel (Identification, orders, passports, special request).
  • Assisted passengers with special needs, including unaccompanied minors, VIP passengers and those in need of wheelchairs.
  • Computed fares and extra fees for passengers' planned travels.
  • Re-accommodated passengers in case of missed connections and cancellations.

Education

Logistics -

Air University

Skills

  • Customer Service
  • Process Improvement
  • Staff Management
  • Data Analytics
  • Strategic Planning
  • Schedule Development
  • Microsoft Word/Excel
  • Inventory management
  • Point-of-sale operation
  • Promotional materials
  • Employee training
  • Team collaboration
  • Product knowledge
  • Problem solving
  • Time management

Timeline

Retail Athlete

Nike
03.2024 - Current

Cargo Specialist

United States Air Force
01.2018 - 12.2021

Cargo Operations Supervisor

Unite States Air Force
01.2017 - 02.2024

Passenger Service Supervisor

United States Air Force
01.2011 - 12.2017

Logistics -

Air University

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