JAMES P. RIDDLE
Mission Viejo,CA
Summary
Customer Service Professional with extensive experience in installation and troubleshooting of video, internet, and digital telephone services. Delivered reliable solutions and ensured high customer satisfaction through strong collaboration and adaptability. Committed to returning to the workforce and contributing valuable technical expertise.
Overview
15
15
years of professional experience
Work History
Sales Manager
Ear Bangers Accessories
Las Vegas, NV
02.2023 - Current
- Developed store sales strategies aligned with seasonal trends and customer preferences.
- Led sales floor operations, coaching associates on product knowledge and customer engagement.
- Trained team members on POS transactions, returns, and daily merchandising standards.
- Monitored inventory levels and coordinated replenishment for accessories and promotional displays.
- Resolved customer concerns quickly, supporting repeat business and service consistency.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Installation Tech
Tech for Cox Businesses, Technet Partners
Mission Viejo, CA
01.2016 - 01.2020
- Installed network cables in residential and commercial buildings. and installing internet and wireless systems
- Ensured proper wiring of customer's unit and functionality of all ethernet ports.
- Investigated customer complaints and resolved all service requests.
- Recommended system improvements and new service options to enhance customer experience.
Installation and Service Technician
HG Communication
Lake Forest, CA
01.2016 - 01.2019
- As a Cable Technician my responsibilities include installing cable TV and high-speed data/digital services inside and outside of residential homes.
- Reported customer service issues to management, ensuring clarity on live product challenges while serving existing accounts through work order analysis, daily travel planning, complaint investigation, testing, and problem resolution.
- Establishes service by studying system requirements; ordering and gathering components and parts; completing installation; performing acceptance tests.
- Maintained personal equipment by following operating instructions, troubleshooting breakdowns, managing supplies, performing preventive maintenance, and coordinating repairs.
- Installed cable TV and high-speed data services inside and outside of residential homes.
- Installed cabling and conduit for various communication systems, ensuring compliance with industry standards. (run and terminate cables, including Cat5/6, power, RG8 and fiber).
- Conducted post-installation inspections and recommended corrective actions to enhance service quality.
Installation and Service Technician
Technology Solutions Inc
San Clemente, CA
01.2015 - 01.2016
- Installed, maintained, and repaired residential cable television and high-speed data services inside and outside of the residence.
- Conducted training sessions for new hires to familiarize them with company policies and procedures. for first thirty days of employment.
- Installed communication systems and equipment following specifications and site requirements.
- Diagnosed service issues and completed repairs to restore reliable system performance.
- Tested wiring, connections, and components to verify proper operation and compliance.
Supervisor
JBS Communications
Irvine, CA
01.2012 - 01.2015
- Supervised 20 technicians and coordinated daily schedules to optimize workflow.
- Trained staff in operating procedures and company services.
- Maintains rapport with personal route customers as well as responding to customer complaints for technicians under my supervision by examining complaints; identifying solutions; suggesting improved methods and techniques; recommending system improvements.
- Conducted quality control checks on technicians to ensure compliance with company standards.
Education
UTI Mechanical Technical School
Phoenix, AZSkills
- Leadership skills
- Network and telecommunications knowledge
- Equipment troubleshooting and repair
- Cabling installation
- Customer relationship management
- Sales strategy development
- Worksite safety
- Customer support leadership
- Sales team leadership
- Sales performance analysis
Accomplishments
Also familiar with electrical and drywall.
Timeline
Sales Manager
Ear Bangers Accessories
02.2023 - Current
Installation Tech
Tech for Cox Businesses, Technet Partners
01.2016 - 01.2020
Installation and Service Technician
HG Communication
01.2016 - 01.2019
Installation and Service Technician
Technology Solutions Inc
01.2015 - 01.2016
Supervisor
JBS Communications
01.2012 - 01.2015
UTI Mechanical Technical School