James Puckett
Pontiac
Summary
Reliable food service worker bringing several years of experience in food preparation and customer service. Took orders and made food quickly. Knowledgeable and experienced in food handling procedures.
Enthusiastic food service worker familiar preparing food ingredients and preparing dishes according to recipes. Conscientious and self-directed professional successful at working quickly in independent capacities. Knowledgeable about front of house and back of house protocols with training in cuisine.
Diligent professional offering food handling experience and focus on quality service. Skilled in managing ingredient preparation and kitchen organization. Dedicated to providing exceptional, consistent service to customers.
Diligent Food Service Team Member offering many years of experience in foodservice. Skillful in maintaining cost controls and determining optimal coverage to meet business needs without sacrificing quality. Talented at building relationships with community members, clients, and staff.
Skilled Food Service Worker with comprehensive background in food preparation, customer service and sanitation regulations. Strengths include maintaining high standards of cleanliness, quickly learning new tasks, and working efficiently under pressure. Proven ability to contribute positively to team efforts, resulting in improved overall customer satisfaction. Previous roles have seen increased efficiency and improvements in food safety practices.
Resourceful Food Service Worker recognized for ability to complete tasks efficiently and with high productivity. Specialize in safe food handling, customer service, and inventory management. Excel in fast-paced environments using strong communication skills, adaptability, and teamwork to ensure seamless operations.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Resourceful professional in the food preparation and serving industry, known for high productivity levels and ability to efficiently complete tasks. Skilled in menu planning, kitchen equipment use, and maintaining hygiene standards. Exceptional at time management, teamwork, and adaptability, ensuring smooth kitchen operations and positive customer experiences. Excel in fast-paced environments by leveraging strong organizational and communication skills.
Skilled in diverse food preparation and serving tasks, with experience spanning from kitchen prep to customer service. Possess strong organizational skills, ability to work efficiently under pressure, and commitment to maintaining high standards of hygiene and quality. Contributed positively to team dynamics and consistently received positive feedback for speed and accuracy in fulfilling orders.
Energetic and reliable professional with high attention to detail and strong command of food preparation safety. Expertly supports servers through high-volume shifts and caters to guest needs. Frequently commended for reliability and initiative.
Overview
7
7
years of professional experience
2020
2020
years of post-secondary education
Work History
Apprentice
Chipotle
Lake Orion
08.2018 - Current
- Prepared food items following safety and sanitation guidelines.
- Assisted with serving meals to customers efficiently and courteously.
- Maintained cleanliness of dining areas and food preparation spaces.
- Operated kitchen equipment safely to assist in meal preparation.
- Stocked supplies and organized inventory for food service operations.
- Collaborated with team members to ensure smooth service during peak hours.
- Supported management by adhering to health regulations and policies.
- Assisted customers with inquiries regarding menu items and dietary options.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Cleaned kitchen areas, equipment and utensils.
- Maintained order and cleanliness of work areas to conform with health codes.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Acquired new skills to support team and further accommodate customer needs.
- Received food orders from individuals and explained offerings.
- Assisted in the preparation of food items according to recipes and instructions.
- Prepared beverages such as coffee, tea, soda.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Assisted with unloading deliveries from suppliers into storage areas.
- Utilized point-of-sale systems for taking orders from customers.
- Monitored inventory to keep adequate stock of food items and supplies.
- Replenished condiments at customer tables as needed.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained accurate records of sales transactions for end-of-day reports.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Packaged and bagged cooked food and prepared items.
- Collaborated with team to deliver timely service of items.
- Assembled and served meals according to specific guest requirements.
- Refilled condiments, napkins and server workstations.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Prepared workstations with ingredients and tools to increase efficiency.
- Rotated inventory to reduce waste and optimize freshness.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Monitored temperatures of prepared food and cold-storage areas.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Filled and served various beverages for customers.
- Organized take-out orders for customers who requested them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Directed patrons to restrooms and other amenities within facility.
Shift Lead Manager
Potbelly
Lake Orion
08.2021 - 03.2023
- Supervised daily operations and ensured adherence to company policies and standards.
- Trained and mentored staff on best practices and customer service techniques.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Managed inventory levels and conducted regular stock audits for accuracy.
- Addressed customer inquiries and resolved issues promptly to enhance satisfaction.
- Implemented process improvements to streamline workflows and increase efficiency.
- Conducted performance evaluations and provided feedback for employee development.
- Collaborated with upper management on strategic initiatives to drive business growth.
- Trained new employees on procedures, policies, and job functions.
- Ensured proper stock levels were maintained throughout the shift.
- Addressed any issues or concerns raised by staff during shifts.
- Reinforced rules to promote superior employee performance.
- Adhered to all health and safety guidelines while managing the shift.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Assisted in the development of short-term goals for each shift.
- Developed strategies to improve operational efficiency and productivity.
- Provided feedback to team members on their performance levels.
- Inspected equipment before use to ensure it was functioning properly.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Enforced company policies and procedures in a consistent manner.
- Taught staff upselling techniques to meet revenue targets.
- Kept up-to-date with changes in industry regulations and best practices.
- Conducted regular meetings with staff to discuss progress towards goals.
- Maintained accurate records of employee attendance and payroll data.
- Prepared reports detailing shift activity and presented them to management.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Analyzed sales data to identify trends and opportunities for growth.
- Collaborated with other departments to ensure timely delivery of products or services to customers.
- Managed daily cash intake by counting out registers and tabulating profits.
- Directed and led employees and team members on effective operations, methods and procedures.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reviewed financial statements to meet targets during shift.
- Implemented cost-control measures to maintain budgetary guidelines.
- Identified needs of customers promptly and efficiently.
- Recommended opportunities for growth and advancement to motivate employees.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conferred with management and subordinates to resolve problems or complaints.
- Developed pricing schedules, costing for materials, and compliance statements.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Determined budgets, production goals and rates based on company policies and requirements.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Calculated labor and equipment requirements and production specifications using standard formulas to boost sustainability.
- Observed and monitored utilization of equipment.
- Prepared operations data to produce comprehensive reports to management.
Education
Oxford Virtual Academy
Oxford , MISkills
- Food safety regulations
- Inventory management
- Customer service
- Kitchen equipment operation
- Staff training
- Schedule coordination
- Conflict resolution
- Effective communication
- Process improvement
- Team leadership
- Problem solving
- Adaptability
- Time management
- Performance evaluation
- Verbal and written communication
- Safety awareness
- Quality inspections
- Hand and power tools
- Teamwork and collaboration
- Work prioritization
- Regulatory compliance
- Safety guidelines compliance
- Safety
- Problem-solving
- Creativity and innovation
- Calculations and measurements
- Heavy lifting
- PC proficiency
- Food safety
- POS system operation
- Team collaboration
- Shift management
- Cash handling
- Attention to detail
- Positive attitude
- Covid-19 safety protocols
- Proper food temperatures
- Quality control
- Temperature control
- Time management proficiency
- Food production scheduling
- Strong communication skills
- Interpersonal skills
- Soup preparation
- Efficient food preparation
- Knife use
- Work station setup
- Food assembly
- Quick learner
- Heavy lifting capacity
- Strong work ethic
- Food labeling
- Basic math
- Food pairing
- ServSafe certification
- Food serving
- Cash register operation
- Reliability and punctuality
- Friendly and outgoing
- Basic mathematics
- Food storage
- Food portioning control
- Inventory control
- Safe food handling
- Team oriented
Timeline
Shift Lead Manager
Potbelly
08.2021 - 03.2023
Apprentice
Chipotle
08.2018 - Current
Oxford Virtual Academy