James Purham
Matteson,IL
Summary
Analytical and self motivated Field Service Technician with 15 plus years of experience in providing technical support of specialized systems and product applications including wireless communications and software-driven electronics such as Xerox machines and printers. Creative problem-solver with demonstrated ability to work within tight deadlines. Proficient in microsoft based tools.
Overview
23
23
years of professional experience
Work History
Electromechanical Technician
Aerotek
05.2023 - Current
- Installed, maintained and repaired high volume conveyor and sorting equipment including training on-site operators.
- Assembled, maintained and configured PLCs and drives.
Career Note
Family Care
05.2021 - 05.2023
- Took time away from professional career to take care of primary and elderly family members.
Central Office Technician/Telecommunications Specialist
AT&T
12.2000 - 04.2021
- Maintained network telecommunication and switching equipment.
- Performed preventive maintenance routines using knowledge of telecommunication structure to ensure proper system operation.
- Interacted with residential, commercial and internal clients in a timely manner and professional manner to provide exceptional customer service.
- Operated Nortel, Fujitsu and Juniper systems with attention to detail to remotely troubleshoot hardware issues for clients.
- Worked closely with network administrators and server engineers to deliver quality service.
- Read blueprints and schematics to correctly place equipment.
- Installed and configured new devices and system components.
- Provided consistent service by performing routine maintenance and repairs on circuits, cables and equipment.
- Completed acceptance testing on new equipment.
Field Service Engineer
Diebold Inc
Field Service Engineer
Canon Business Solutions
Field Service Engineer
Tab Products
Field Service Engineer
Xerox
Education
Bachelor of Science - Electromechanical Engineering Technology
DeVry University
Chicago, IL03.2002
Associate of Science - Computer Electronics/Robotics Technology
Olive Harvey College
Chicago, IL03.1986
Skills
- Application Installations
- Help Desk Support
- Technical Documentation
- Multi-Line Phone Talent
- Microsoft SharePoint
- Troubleshooting Network Issues
- Time Management Process
- Computer Peripheral Repair
- Microsoft Windows and Office
- Service-Orientation
Accomplishments
- Developed work processes that benefited internal and external customers.
- Achieved President Club award for outstanding work performance.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Electromechanical Technician
Aerotek
05.2023 - Current
Career Note
Family Care
05.2021 - 05.2023
Central Office Technician/Telecommunications Specialist
AT&T
12.2000 - 04.2021
Field Service Engineer
Diebold Inc
Field Service Engineer
Canon Business Solutions
Field Service Engineer
Tab Products
Field Service Engineer
Xerox
Bachelor of Science - Electromechanical Engineering Technology
DeVry University
Associate of Science - Computer Electronics/Robotics Technology
Olive Harvey College
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