Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
James Queen

James Queen

Milpitas,CA

Summary

Results-driven partnership, sales, and account management leader with 10+ years of experience owning revenue performance, managing long-term relationships, and executing high-impact activations. Proven ability to service contractual obligations, collaborate cross-functionally, manage renewals, and deliver exceptional partner and client experiences in fast-paced, KPI-driven environments.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Department Manager, General Sales & Consumer Electronics

Micro Center
Santa Clara, USA
01.2023 - Current
  • Own department-level revenue targets, consistently driving growth through consultative, needs-based selling and relationship management strategies
  • Manage and service a large portfolio of repeat customers and internal brand partners, focusing on satisfaction, retention, renewals, and long-term value creation
  • Act as escalation point for high-value relationships, resolving issues while preserving trust and revenue opportunities
  • Ensure 100% fulfillment of service commitments, promotions, and experiential deliverables by coordinating across Sales, Marketing, Operations, IT, and Facilities teams
  • Partner with internal stakeholders to plan, execute, and optimize integrated campaigns, product launches, and promotional activations
  • Utilize CRM systems and performance dashboards to track touchpoints, monitor KPIs, forecast trends, and identify expansion opportunities
  • Proactively identify new revenue-driving initiatives by analyzing engagement patterns, service attachment, and customer behavior
  • Lead on-site execution for large-scale events and peak periods, ensuring brand standards, asset placement, and experience expectations are met
  • Coach and develop teams on consultative selling, asset fulfillment, and experience execution best practices
  • Manage multiple concurrent initiatives with strong attention to detail, timelines, and quality control

Market Manager

Premium Retail Services
San Francisco Bay Area, USA
01.2023 - 12.2023
  • Served as primary relationship manager for regional and national brand partners, ensuring alignment between campaign strategy and in-market execution
  • Led end-to-end activation of marketing and sponsorship-style programs across multiple locations, ensuring 100% delivery of contractual assets
  • Coordinated closely with partner marketing teams, field operations, and analytics groups to execute integrated campaigns
  • Monitored campaign KPIs, engagement metrics, and compliance standards, providing performance recaps and optimization insights
  • Supported renewal discussions by documenting results, value delivered, and future activation opportunities
  • Identified and proposed enhancements to partner programs that increased engagement, visibility, and long-term partnership value
  • Managed multiple partner initiatives simultaneously while meeting deadlines and maintaining high execution standards

Retail Sales Supervisor / Sales Advisor

Best Buy
, USA
01.2019 - 12.2023
  • Built and maintained trusted, consultative relationships with customers and vendor partners to drive repeat business and long-term engagement
  • Supported vendor-sponsored marketing initiatives, digital media promotions, and in-store brand activations
  • Ensured accurate execution and fulfillment of promotional assets, signage, pricing, and experiential standards
  • Collaborated with vendor representatives and internal teams to align execution with brand objectives
  • Utilized CRM and sales tracking tools to manage customer touchpoints, follow-ups, and performance reporting
  • Assisted with event-level execution during major product launches, promotional weekends, and high-traffic periods
  • Mentored peers on experience standards, selling behaviors, and activation execution

Education

Associate of Science - Business Administration & Management

Foothill College
Los Altos, CA
08.2016 - 05.2019

Some College (No Degree) - Entrepreneurship & Business Administration

San Jose State University
San Jose, CA

Skills

  • Partnership & Account Management
  • Customer retention
  • Performance monitoring
  • Team development
  • Revenue Growth & Retention
  • Consultative Sales
  • Marketing Activation & Asset Fulfillment
  • Integrated Campaign Execution
  • CRM Management
  • KPI Tracking & Reporting
  • Renewal Cycle Management
  • Cross-Functional Collaboration
  • Revenue growth

Websites

Timeline

Department Manager, General Sales & Consumer Electronics

Micro Center
01.2023 - Current

Market Manager

Premium Retail Services
01.2023 - 12.2023

Retail Sales Supervisor / Sales Advisor

Best Buy
01.2019 - 12.2023

Associate of Science - Business Administration & Management

Foothill College
08.2016 - 05.2019

Some College (No Degree) - Entrepreneurship & Business Administration

San Jose State University

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James Queen