Kaitlynn Robison
Phx,AZ
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
6
6
years of professional experience
Work History
Manager - Patient Care Department - Consumer Department
Everly Health
- Current
- Inbound/Outbound patient result deliver, Clinical lab emails, Training new onboarding employee, Answering clinical lab questions, Creating training materials, Working to improve agent quality, Speaking with the lab to located patient results to match in LIMS, Verifying patient information and delivering video instructions prior to speak with the dr, Verifying patients medical information before releasing Telehealth session, Creating and sending Telehealth sessions for patients, Updating training materials, Faxing lab orders to request lab for blood draw, Providing Interpretation of laboratory results, Responding to Client emails, Independently trained multiple virtual classrooms of 9+ agents on delivering HIPPA certified results
Customer Service Representative to LRS Account Specialist
Live Response Solutions
Phoenix, AZ
08.2018 - 03.2021
- Managing Client Account, Scheduling training with new clients, Scheduling training sessions for new employees, Setting up times for emergency calls to be resolved, Processing leads and data, Answering calls, Account management, Managing Apartment community Accounts around the US, Account management skills, Handling and setting up a training class for new employees, Handling Eleads for prospects, Assisting in quality assurance assessments employees
Dental Assistance Administrative & Clinical tasks
Global Dental Science
Scottsdale, AZ
03.2021
- Managing intake/chairside disinfection dental impressions, crowns, bridges implants veneers, molds, retainers, aligners, indirect bonding trays, models, and presurgical and surgical guides for 3D printing, Taking payments, Answering calls, Responding to Clinical & physician emails, Accepting payments & posting them to the physician account, Taking inventory for 3D printing materials, Receiving/disinfecting physical records to begin cases, Speaking with Doctors regarding their cases, Production tracking to ensure production is on schedule, Writing SOP's (Standard Operating procedures) and ensure all employee are trained to within 30-days of procedure approval, Updating the QMS (Quality Management System), Assisting in regular company audits by ISO to pass a notified body audit for the company, Ensuring all EOM (End Of Month Statements) are sent to customer by the due date
Education
Skills
- Inbound/Outbound patient result deliver
- Clinical lab emails
- Training new onboarding employee
- Answering clinical lab questions
- Creating training materials
- Working to improve agent quality
- Speaking with the lab to located patient results to match in LIMS
- Verifying patient information and delivering video instructions prior to speak with the dr
- Verifying patients medical information before releasing Telehealth session
- Creating and sending Telehealth sessions for patients
- Updating training materials
- Faxing lab orders to request lab for blood draw
- Providing Interpretation of laboratory results
- Responding to Client emails
- Independently trained multiple virtual classrooms of 9 agents on delivering HIPPA certified results
- Managing intake/chairside disinfection dental impressions, crowns, bridges implants veneers, molds, retainers, aligners, indirect bonding trays, models, and presurgical and surgical guides for 3D printing
- Taking payments
- Answering calls
- Responding to Clinical & physician emails
- Accepting payments & posting them to the physician account
- Taking inventory for 3D printing materials
- Receiving/disinfecting physical records to begin cases
- Speaking with Doctors regarding their cases
- Production tracking to ensure production is on schedule
- Writing SOP's (Standard Operating procedures) and ensure all employee are trained to within 30-days of procedure approval
- Updating the QMS (Quality Management System)
- Assisting in regular company audits by ISO to pass a notified body audit for the company
- Ensuring all EOM (End Of Month Statements) are sent to customer by the due date
- Managing Client Account
- Scheduling training with new clients
- Scheduling training sessions for new employees
- Setting up times for emergency calls to be resolved
- Processing leads and data
- Account management
- Managing Apartment community Accounts around the US
- Handling and setting up a training class for new employees
- Handling Eleads for prospects
- Assisting in quality assurance assessments employees
- PPE (Personal Protective Equipment)
- QMS (Quality Management system)
- ISO Audits (International Organization for standardization)
- HIPAA Certification (Health Insurance Portability and Accountability Act)
- CRM (Customer Relationship management system)
- CXone Expert (NICE Incontact Software system)
- Salesforce Expert
- LIMS Knowledge (Laboratory Information management systems)
Timeline
Dental Assistance Administrative & Clinical tasks
Global Dental Science
03.2021
Customer Service Representative to LRS Account Specialist
Live Response Solutions
08.2018 - 03.2021
Manager - Patient Care Department - Consumer Department
Everly Health
- Current